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Skills

  • Shipping documents preparation
  • Cargo unloading
  • Customer service
  • Shipping method determination
  • Team building
  • Logistics coordination
  • Vendor management
  • Stored goods retrieval
  • Cargo shipment estimations
  • Supervision

Work Experiences

  • Developed a dedicated dispatch plan for expedited shipments, reducing average expedited costs by 48%.
  • Collaborated with vendors to correct discrepancies.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Looked for industry trends on social media and through online sources.
  • Achieved 69% error reduction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed discrepancies in freight bills.
  • Achieved $18 in cost avoidance.
  • Collaborated with safety teams.
  • Collaborated with vendors to correct discrepancies in freight bills, leading to $11 in cost avoidance.

Summaries

  • Customer-centric Freight Agent.
  • Boosted workflow efficiency by 73%.
  • Conducted layout assessments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strategic planning and data analysis are two examples of expertise areas.
  • Accomplished Freight Agent with hands-on experience in route optimization and multimodal freight arrangements. Improved warehouse turnover by 60% through layout assessment and process improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with vendors to handle discrepancies in freight bills.
  • Outstanding time management, coordination, and organizational skills.
  • Cut transit delays by 77%.

Accomplishments

  • Reduced demurrage and detention charges by 25%, optimizing container turnaround times in collaboration with port authorities.
  • Delivered timely and accurate shipment routing plans, contributing to a 15% reduction in overall freight delivery delays.
  • Cut order processing delays by 84% by identifying and addressing bottlenecks in the scheduling and routing of freight.
  • Streamlined the integration of freight management systems (Power BI), standardizing operations across 9 locations.
  • Reduced peak season delivery delays by coordinating additional carrier resources, meeting customer demand by 77%.
  • Led the implementation of real-time tracking systems, increasing shipment visibility and reducing delivery discrepancies by 78%.
  • Ensured compliance with all DOT regulations, reducing violations during roadside inspections to less than 57%.
  • Created customizable freight shipment reports, sharing updates with stakeholders, and enhancing supply chain transparency.
  • Awarded Six Sigma in international logistics, which improved customs compliance and reduced clearance time by 6 hours.
  • Contributed to over 11 cost savings by integrating digital invoice processing, reducing manual entry time by 52%.

Affiliations

  • American Society of Safety Professionals
  • International Transportation Management Association (ITMA)
  • Rotary International
  • World Freight Alliance (WFA)
  • Lions Club
  • Society of Women Engineers
  • American Society of Transportation and Logistics (ASTL)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Certified Logistics, Transportation and Distribution (CLTD)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Transportation Services Management Certification by Beacon Labs
  • Certified Shipping Professional (CSP) by American Society of Transportation and Logistics (AST&L)
  • Transportation and Logistics Management Certificate by American Public University (APU)
  • Freight Broker Certification by National Association of Small Trucking Companies (NASTC)
  • Compliance in Freight Management Certificate by process
  • Certified Export Specialist (CES) by National Customs Brokers & Forwarders Association of America, Inc.
  • Lean Six Sigma Green Belt Certification by category
  • Certified Business Analysis Professional (CBAP)
  • Certified Logistics Management Professional by Summit Group

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