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Freight Agent resume examples

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Skills

  • Carrier relationship management
  • Problem resolution
  • Team management
  • Procedure equipment
  • Client Satisfaction Improvement
  • Customs documentation preparation
  • Supervision
  • Organization
  • Project organization
  • Cost-saving strategies

Work Experiences

  • Collaborated with vendors to correct discrepancies.
  • Collaborated with safety teams to ensure compliant packaging of fragile materials, reducing instances of damage by 23%.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed and revised warehouse layout.
  • Transported ServiceNow to several months customer locations.
  • Achieved a 46% increase in customer satisfaction through proactive shipment tracking and communication with clients.
  • Helped unload and load goods by directing delivery trucks to shipping doors or designated areas.
  • Achieved a 81% increase in customer satisfaction.
  • Worked with shipping or freight companies to negotiate and arrange goods transportation.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 57% error reduction in freight invoice processing.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Combined vendor management to resolve discrepancies.
  • Created proactive freight strategies.
  • Accomplished Freight Agent with hands-on experience in route optimization and multimodal freight arrangements. Improved warehouse turnover by 60% through layout assessment and process improvements.
  • Conducted layout assessments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven track record of improving operational efficiency.
  • Customer-centric Freight Agent dedicated to ensuring client satisfaction by improving shipment tracking and real-time updates. Increased customer satisfaction rates by 38% through consistent, transparent communication.

Accomplishments

  • Recruited and trained new team members, reducing carrier assignment errors by 71% within one year.
  • Cut order processing delays by 84% by identifying and addressing bottlenecks in the scheduling and routing of freight.
  • Awarded Six Sigma in international logistics, which improved customs compliance and reduced clearance time by 6 hours.
  • Recovered over $3 in damaged goods by proactively managing freight claims and collaborating closely with insurance companies.
  • Collaborated with customer service teams to resolve delivery issues, resulting in a 19% increase in customer satisfaction.
  • Reduced fuel consumption by 55% with strategic route planning, saving an average of $16 monthly across the fleet.
  • Collaborated with team of 7 in the development of method.
  • Collaborated with internal sales teams to forecast outbound shipment requirements, ensuring timely freight allocation and driver scheduling.
  • Reduced peak season delivery delays by coordinating additional carrier resources, meeting customer demand by 77%.
  • Minimized late freight penalties by 23% through close monitoring of tight delivery windows at high-volume customer locations.

Affiliations

  • National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Transportation Intermediaries Association (TIA)
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Border Trade Alliance (BTA)
  • Rotary International
  • Certified Import/Export Specialist (CIES)
  • Project Management Institute
  • National Industrial Transportation League (NITL)
  • Professional Freight Agents Association (PFAA)
  • Society of Women Engineers

Certifications

  • ServSafe
  • Certified Supply Chain Professional (CSCP) by APICS
  • Project Management Professional (PMP)
  • Compliance in Freight Management Certificate by process
  • SHRM Certified Professional (SHRM-CP)
  • Certified Cargo Security Professional (CCSP) by IACSC (International Air Cargo Security Council)
  • Certified Public Accountant
  • Certified Transportation Broker (CTB) by Transportation Intermediaries Association (TIA)
  • International Trade Compliance Certification by World Academy
  • Lean Six Sigma Green Belt Certification by category

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