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Skills

  • Process improvement
  • Conflict resolution
  • Distribution center management
  • Performance monitoring
  • Process streamlining
  • Client feedback integration
  • Client relations
  • Business operations
  • Organization
  • Budgets

Work Experiences

  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and project management talents.
  • Achieved Outstanding Service Award in operational excellence.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved 44% operational efficiency.
  • Increased market share and earned #16 ranking by leapfrogging competitors.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

Summaries

  • Accomplished leader praised for spearheading conflict resolution tactics and cultivating an environment with zero turnover in 2018. Focused on team cohesion and morale.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved zero non-compliance incidents.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Adept at balancing operational effectiveness and cost savings.
  • Willing to put vendor management knowledge to work for a well-established company in the Miscellaneous sector.
  • Detail Supervisor with 18 years of experience supervising employees in framework environments.
  • Within Miscellaneous, senior Detail Supervisor and outstanding performer in data analysis and project management.

Accomplishments

  • Championed green initiatives across the facility, reducing energy consumption by 71% and contributing to the company’s sustainability goals.
  • Effectively resolved team conflict during high-pressure situations, increasing team productivity by 66%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated tailored Six Sigma strategies across departments, reducing non-value-added activities by 63%.
  • Reduced customer complaints by 34% by improving communication channels and workflow coordination among departments.
  • Designed and rolled out processes based on Lean methodologies that eliminated bottlenecks, improved resource allocation, and saved $7.
  • Monitored and analyzed key performance indicators (KPIs), which helped identify and eliminate inefficiencies that had resulted in $3 of unnecessary expenses.
  • Restructured a supply chain process, decreasing lead times from suppliers by 21%, contributing to faster turnaround times.
  • Collaborated with team of 17 in the development of metric.
  • Managed implementation of safety protocols in Atlanta, which resulted in a 49% reduction in workplace injuries.

Affiliations

  • Jaycees
  • American Society of Management Engineers (ASME)
  • International Association for Continuous Improvement (IACI)
  • Lean Enterprise Institute (LEI)
  • International Supply Chain Education Alliance (ISCEA)
  • Association for Computing Machinery
  • Association for Operations Management (AOM)
  • American Society of Safety Professionals
  • Association for Process Improvement and Control (APIC)
  • Rotary International

Certifications

  • Certified Facility Property Manager (FMP)
  • Salesforce
  • Certified Protection Professional (CPP) - 2023
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Disaster Recovery Engineer (CDRE)
  • Incident Command System (ICS) Certification, 2023, Phoenix
  • Certified Fire Safety Technician (CST), Cedar Works, 2015
  • Root Cause Analysis (RCA) Masterclass Certificate
  • Certified Facilities Manager (CFM)

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