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Skills

  • Piping System Repair
  • Sales Proposals
  • Workplace safety enforcement
  • Outside Sales
  • System Balancing
  • Duct Cleaning
  • Furnace installation
  • Pipeline Repair Techniques
  • Load Calculation for System Sizing
  • Service Contract Sales

Work Experiences

  • Achieved a 30% decrease in annual operating costs.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed services early.
  • Both residential and commercial HVAC equipment, components, and wiring were repaired, replaced, and serviced by me.
  • Used initiative and process techniques to isolate leaks in piping and connections.
  • Communicated effectively.
  • Completed over 4 customer heating system repairs annually, ensuring a 74% customer satisfaction rate as recorded in post-job surveys.
  • Expansions, discharge valves, air ducts, dampers, and stokers were among the components I installed in HVAC systems.
  • Achieved upgrades without negotiation.
  • Achieved results over two years.

Summaries

  • Highly motivated and committed to producing high-quality work while adhering to safe operating procedures.
  • Achieved a 49% decrease in on-site accidents.
  • Achieved a 82% customer satisfaction rate.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Clear understanding of workflow optimization and client relations as well as project management training.
  • Award-winning Heating Service Technician.
  • Heating Service Technician with 10 years of successful risk assessment and process improvement experience.
  • Certified Heating Service Technician.
  • Testing and inspecting systems to isolate faults and implement repair plans is a strong suit of hers.
  • Award-winning Heating Service Technician recognized for innovative piping repair techniques that solved high-complexity issues in HubSpot systems.

Accomplishments

  • Directed the upgrade of heating systems in 2 large commercial buildings, contributing to a 73% increase in overall energy efficiency.
  • Trained junior technicians in advanced diagnostic and repair techniques, reducing call-back service issues by 47%.
  • Implemented new maintenance reporting tools for tracking equipment performance, reducing system downtime for customers by 28%.
  • Optimized daily technician dispatching, resulting in a 22% improvement in service delivery times across 17 locations.
  • Collaborated with cross-functional teams on multi-stage commercial heating projects, ensuring on-time completion leading to 71% client satisfaction.
  • Mentored a team of 9 junior technicians, consistently achieving a 17% pass-rate for industry-recognized certifications.
  • Documented and resolved procedure which led to process.
  • Directed troubleshooting efforts that led to a 76% reduction in heat pump malfunctions across a client portfolio of 9 homes.
  • Managed installation and maintenance schedules for over 5 commercial and residential accounts, improving service delivery times by 83%.
  • Calibrated newly installed heating systems according to manufacturer specs, resulting in 32% improvement in overall operational efficiency.

Affiliations

  • Air Conditioning Contractors of America (ACCA)
  • Toastmasters
  • Certified Energy Manager (CEM) by AEE
  • EPA Section 608 Technician Certification
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • Association for Computing Machinery
  • Canadian Institute of Plumbing & Heating (CIPH)
  • Electrical Apparatus Service Association (EASA)
  • American Marketing Association
  • Green Mechanical Council (GreenMech)

Certifications

  • First Aid/CPR Certified
  • Gasfitter (Class A or Class B License) from Chicago Licensing Board
  • HVAC/R Professional Development Program Certificate from system
  • North American Technician Excellence (NATE) Certification for HVAC Technicians
  • CompTIA Security+
  • Certified Public Accountant
  • High-Efficiency Furnace Installation Certification from procedure
  • Certified Gas Heating Systems Installer from metric
  • ServSafe
  • Certified Building Automation System Specialist from initiative

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