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Skills

  • Product ordering
  • Policy development
  • Workflow Optimization
  • Excellent communication
  • Customer satisfaction
  • Internal auditing
  • Strong attention to detail
  • Communications
  • Tax preparation
  • Pet charting information

Work Experiences

  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Analyzed applicant's income verification data.
  • Achieved President's Club for reducing underwriting errors.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Collaborated with internal stakeholders to develop marketing strategies that would help the company achieve its market penetration and growth goals.
  • Advised on challenging cases.
  • Achieved a 66% increase in loan closure.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Transported Salesforce to the past year customer locations.

Summaries

  • Motivated Junior Underwriter with experience managing large-scale projects, including budgeting and administration.
  • Achieved results in several months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Insurance.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved a 31% reduction in claims.
  • Adept at creditworthiness evaluations.
  • Redesigning policies and procedures to resolve inconsistencies and prevent future occurrences was a success.
  • Dedicated to learning, growing, and succeeding in Insurance.

Accomplishments

  • Documented
  • Monitored
  • Built strong cross-departmental relationships to ensure fast loan approvals, resulting in a 70% improvement in customer satisfaction.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Design: Responsible for creative design for prominent framework.
  • Won
  • Documented and resolved procedure which led to program.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Collaborated with IT to optimize use of the underwriting platform, enhancing process efficiency and reducing the average cost per loan application by $167,000.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.

Affiliations

  • Active participant in the Underwriting Proficiency Program at the Institute of Credit Management (ICM)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Toastmasters
  • Connected with the Commercial Finance Association (CFA) to deepen understanding of underwriting trends
  • Active in the National Association of Independent Loan Professionals (NAILP)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Lions Club
  • International Council of Nurses

Certifications

  • Certified Residential Mortgage Specialist (CRMS) - procedure
  • Commercial Lending Certification (CLC) - Brightline
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Credit Risk Certification (CRC) - Risk Management Association (RMA)
  • ServSafe
  • Underwriting Qualifications Program (UQP) - Beacon Labs
  • Certified Banking and Credit Analyst (CBCA) - Ironclad Systems
  • Advanced Program in Underwriting and Risk Management - Beacon Labs
  • Certified Public Accountant (CPA)
  • MBA Loan Review Certification - program

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