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Skills

  • Supervision
  • Process equipment
  • First Aid/CPR
  • Customer needs analysis
  • Business operations
  • Scheduling understanding
  • Merchandising expertise
  • Team building
  • Consultative selling techniques
  • Order processing

Work Experiences

  • Achieved a 38% lift in sales.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Met with current and potential customers to assess their needs and make recommendations for the best standard solutions.
  • Aligned solutions with customer pain points.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Capitalized on new market opportunities.
  • Attended regional industry events.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Collaborated with cross-functional teams.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.

Summaries

  • Accomplished sales leader.
  • Territory Development Representative with 2 years of successful workflow optimization and stakeholder engagement experience.
  • Achieved 34% growth through targeted follow-up.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Dedicated to providing excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Customers have increased by 13%, and new sales revenue has increased by more than $18.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.

Accomplishments

  • Actively applied upselling techniques to increase average deal value by 64% per customer in 2017.
  • Executed prospecting campaigns that generated 14 qualified leads, contributing to a 79% increase in monthly closed deals.
  • Pinpointed major upselling opportunities by conducting gap analysis on customer needs, increasing total sales by 79%.
  • Surpassed established KPIs by 48% through effective lead qualification and engagement using Salesforce initiative.
  • Exceeded sales quota by 29% through targeted consultative sales approaches tailored to customer needs.
  • Integrated customer feedback into product rollouts, ensuring alignment with market expectations and generating 16 in additional revenue.
  • Streamlined account management processes, reducing response times and enhancing client satisfaction by 34%, leading to higher contract renewals.
  • Worked closely with Product and Engineering teams to ensure territory initiatives reflected customer needs, leading to 18% faster product adoption.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a scalable account management process that streamlined territory-wide customer interactions, resulting in a revenue increase of $5.

Affiliations

  • Young Professionals in Sales & Marketing (YPSM)
  • National Association of Sales Professionals (NASP)
  • Jaycees
  • American Society of Safety Professionals
  • Rotary International
  • American Society of Industrial Security (Raleigh)
  • Corporate Executive Board (CEB) Membership
  • Corporate Real Estate Network (CoreNet Global)
  • Chamber of Commerce Membership Austin
  • American Medical Informatics Association

Certifications

  • Certified Public Accountant
  • Customer Success Certification – SuccessHACKER 2023
  • Google Analytics Certification - 2021
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Fundamentals of Digital Marketing Certification (Google)
  • Account-Based Marketing (ABM) Certification - Demandbase
  • HubSpot Inbound Sales Certification

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