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Skills

  • Inventory control procedures
  • Written and verbal communication
  • Budgets
  • BAC screening/drug screen collection
  • Business operations
  • Proficient in MS Office
  • Recruiting and Hiring
  • Bilingual in French and Spanish
  • Employee scheduling
  • Invoice processing

Work Experiences

  • Completed physical inventory counts each the past year.
  • Followed established operating procedures and company policies when performing duties and providing service.
  • Worked night and weekend shifts, securing $15 in orders in 18 months during the holiday season.
  • Used a POS system to itemize and total the purchases of 4 customers.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Increased the team's revenue totals by bringing in more than $2 in personal the past year sales.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Processed 14 invoices and mailed documentation to clients each 18 months.
  • Responded to customer calls in a timely and professional manner.

Summaries

  • Committed to providing the best possible care for patients and their families.
  • Professionally, she is known for being a strong advocate and communicator.
  • Knowledgeable about healthcare and insurance systems.
  • While assisting doctors, she is skilled at quickly setting up rooms and closely monitoring vitals.
  • Billing Supervisor with extensive experience in day-to-day accounts receivable operations, collections, and reporting.
  • While building and maintaining client relationships, provides excellent client service.
  • Fluent in Japanese. Personable and professional communicator.
  • Registered nurse with over 8 years of experience leading initiatives to improve clinical documentation, clinical processes, and nurses' clinical knowledge.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Client Services Manager who has a track record of consistently exceeding sales targets.

Accomplishments

  • Rehabilitated
  • Provided
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Resolved
  • Treated
  • Counseled
  • Helped
  • Served
  • Living Assistance: Served meals, assisted with feeding ambulating and turning and positioning in bed.

Affiliations

  • Society of Human Resource Management
  • Help Desk Institute (HDI)
  • Customer Experience Professionals Association (CXPA)
  • Women in Customer Service Leadership
  • National Customer Service Association (NCSA)
  • American Marketing Association (AMA)
  • Association of Information Technology Professionals
  • Call Center Network Group (CCNG)
  • International Association of Customer Service Professionals (IACSP)
  • National Business Development Association (NBDA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Sales Essentials Certificate
  • ServSafe
  • Microsoft Certified Application Specialist (MCAS)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Public Accountant
  • Prehospital Trauma Life Support (PHTLS)

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