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Skills

  • Operational improvement
  • Staff development
  • Extremely organized
  • Dinner service planning
  • User interface understanding
  • Report writing
  • Swim instruction
  • Conflict resolution
  • Safety training
  • MS Office

Work Experiences

  • Invented
  • Established
  • Dove into the water right away to assist struggling swimmers.
  • Was in charge of operating, cleaning, and maintaining pool equipment, such as water filtration and water intake and outlet systems.
  • Evaluated employees' daily job performance by following development plans and personnel performance action plans.
  • Managed
  • Kept a close eye on the pool area and responded quickly to emergencies by rescuing swimmers and administering first aid.
  • Kept a close eye on people to keep track of pool activities and member safety.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Taught process users how to behave in the best possible way and how to protect themselves.

Summaries

  • Pragmatic
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Provides excellent customer service and is knowledgeable about process safety equipment.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Boosted first-aid response efficiency during peak pool hours, reducing incident resolution times by 18%.
  • Reported and addressed maintenance issues with pool filtration systems, ensuring a 66% increase in water clarity and reducing guest complaints.
  • Evaluated lifeguard response to emergency situations, contributing to team ranking in the top 74% during system safety audits.
  • Adjusted pool usage schedules to optimize profitability and safety standards, contributing to a 81% increase in facility revenue.
  • Coordinated weekly reviews of emergency equipment, ensuring all items were up to compliance and reducing malfunctions by 61%.
  • Received commendations from procedure for maintaining high safety standards, verified by biannual safety audits with 21% compliance ratings.
  • Authored a new lifeguard manual outlining updated rescue procedures, which was adopted by all regional pools within 4 months.
  • Reduced water quality maintenance costs by 69% through proactive monitoring and implementing preventive measures.
  • Collaborated with team of 3 in the development of standard.
  • Streamlined staff scheduling processes using Power BI, increasing accuracy and reducing last-minute shift changes by 77%.

Affiliations

  • United States Lifesaving Association (USLA) Certified Instructor
  • Toastmasters
  • Public Health and Safety Consortium Contributor
  • Water Safety Advocates of the Southeast Contributor
  • Project Management Institute
  • Member of the Aquatic Fitness Industry Leaders Network (AFILN)
  • National Swimming Pool Foundation (NSPF) Member
  • Aquatics Facility Standards Committee Member in Denver
  • Inland Lifeguard Certification by process
  • Rotary International

Certifications

  • Certified Personal Trainer (CPT) - Portland
  • Project Management Professional (PMP)
  • Certified Park and Recreation Professional (CPRP) - Columbus
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Instructor Trainer for Lifeguards Certification
  • ServSafe
  • Risk Management for Aquatic Facilities Certification
  • Cisco Certified Network Associate (CCNA)
  • Diving Safety Certification (process)

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