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Skills

  • Safety regulation compliance
  • User interface understanding
  • Food preparation
  • Relationship development
  • Group and individual instruction
  • Dinner service planning
  • Team leadership and supervision
  • Public speaking
  • Document scanning
  • Data Management

Work Experiences

  • Established
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Responded quickly to customer concerns and resolved standard issues using process improvement and strategic planning.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Successfully led key projects that yielded a program.
  • Quickly identified problems and alerted Ski Lift Operator to any potential project delays.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Skills in data analysis and cross-functional collaboration are available.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Pragmatic
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Service-driven
  • Ambitious
  • Focused on customer service

Accomplishments

  • Maintained a perfect record of mechanical troubleshooting across 11 seasons, resulting in consistent and uninterrupted lift performance.
  • Developed and maintained detailed logs covering daily operations, equipment audits, and guest complaints, ensuring effective operational reporting.
  • Worked closely with a maintenance team to identify and resolve lift malfunctions, reducing downtime by 44% during peak usage periods.
  • Identified and quickly addressed potential safety hazards, implementing corrective actions that reduced guest incidents by 31%.
  • Executed routine safety drills and procedural training sessions, thereby boosting team compliance with established safety protocols by 59%.
  • Reduced ski lift downtime during harsh weather conditions by proactively adapting operational protocols, keeping lifts functional for 12 more operational hours.
  • Collaborated with team of 18 in the development of process.
  • Successfully mediated guest disputes and managed escalations at the loading zone, reducing complaints by 29% over the season.
  • Supervised a team of lift staff, ensuring smooth operations and enhanced guest experience, resulting in a 75% improvement in guest satisfaction survey ratings.
  • Accumulated over 17 hours of lift operation with no safety incidents, maintaining a flawless safety record throughout the 2015 season.

Affiliations

  • Resort Industry Job Placement Programs
  • International Ski Federation (FIS)
  • Lift Operations Safety Association
  • Professional Ski Instructors of America (PSIA)
  • Rotary International
  • National Association of Social Workers
  • International Council of Nurses
  • American Avalanche Association (AAA)
  • NSAA LIFT Operator Certification
  • American Red Cross CPR/AED Certification

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Occupational Safety and Health Administration (OSHA) 10-Hour Card
  • Certificate in Resort Weather Management Systems
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Snowmaking Specialist
  • Equipment Operation and Safety Certificate by Ironclad Systems
  • Certified Mountain Lift Inspector
  • Guest Hospitality and Ski Resort Safety Training

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