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Skills

  • Patient advocacy
  • Community partnerships and outreach
  • Organization
  • Admitting processes
  • Counseling techniques
  • Advanced mental health counseling techniques
  • Healthcare benefit explanation
  • Communications
  • Action plan development
  • Social history intake procedures

Work Experiences

  • Applied trauma-informed care to complex cases in 2017.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with professionals in child welfare services to address the needs of pediatric patients involved in open CPS SAP cases.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Analyzed existing social work protocols and suggested improvements, leading to the implementation of framework services in 2021.
  • Collaborated with interdisciplinary teams in Columbus.
  • Assisted in completing psychosocial assessments for patients, tailoring each plan to individual family systems and medical diagnoses.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.
  • Addressed needs of pediatric patients.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Capable of guiding patients and families through complex healthcare decisions, increasing patient advocacy and satisfaction levels by 20%.
  • Committed to enhancing patient care quality.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with interdisciplinary teams.
  • Connected patients and families to community resources.
  • Conducted psychosocial assessments.
  • Contributed to post-discharge patient success.
  • Aligned psychosocial and medical interventions.
  • Compassion-driven intern.
  • Achieved 33% improvement in mental health outcomes.

Accomplishments

  • Successfully referred 11 patients to community substance abuse treatment programs over a two years, ensuring seamless care transitions.
  • Applied conflict resolution strategies during care meetings, facilitating communication between staff and patients’ families to address concerns and improve trust.
  • Reduced hospital readmission rates by 22% through follow-up programs that addressed patients’ post-discharge social and emotional needs.
  • Collaborated with interdisciplinary teams to create individualized discharge plans for 3 patients, ensuring continuity of care post-hospitalization.
  • Improved discharge planning effectiveness by initiating follow-up processes, reducing post-discharge complications by 80%.
  • Integrated family systems theory into case management practices, improving family dynamics and patient outcomes during therapy sessions.
  • Taught conflict resolution and communication techniques to medical interns, providing them with non-clinical skills essential for patient interactions.
  • Advocated for underrepresented patient populations during care rounds, ensuring consideration of cultural and language needs in care plans.
  • Developed and implemented patient satisfaction surveys to gather feedback and adjust service delivery, improving satisfaction scores by 24%.
  • Worked with cross-functional healthcare teams to address non-medical barriers to care, such as housing instability, benefiting 3 patients.

Affiliations

  • American Public Health Association (APHA)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Society for Traumatic Stress Studies (STSS)
  • Association of Oncology Social Work (AOSW)
  • Social Work Hospice & Palliative Care Network (SWHPN)
  • Project Management Institute
  • American Medical Informatics Association
  • Society of Human Resource Management

Certifications

  • CompTIA A+ Technician
  • Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC)
  • Certified Substance Abuse Counselor (CSAC) – category
  • Dementia Care Specialist Certification - Alzheimer's Association
  • HIPAA Compliance Certificate – Oregon
  • Salesforce
  • Motivational Interviewing Certification – The Motivational Interviewing Network of Trainers (MINT)
  • Professional Mental Health Counselor Certification – procedure
  • CompTIA Security+
  • Post-Master’s Certificate in Clinical Mental Health Counseling – initiative

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