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Skills

  • Product knowledge
  • Cash register accuracy
  • Expedited product restocking
  • Shelving of products
  • Procedure equipment
  • Customer service excellence
  • Proficient in Power BI
  • Budgets
  • First Aid/CPR
  • Customer engagement

Work Experiences

  • Addressed concerns calmly.
  • Completed daily cleaning duties.
  • Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
  • Followed safety procedures to avoid falls and other injuries when stocking the store.
  • Assisted in training new employees on proper customer service protocols, leading to a Top Performer in team performance.
  • Communicated with suppliers to track incoming deliveries, ensuring timely restock of Asana and reducing delayed shipments.
  • Achieved a 57% accuracy rate on final reconciliation.
  • Created custom orders.
  • Decreased out-of-stock occurrences by 11%.
  • Went through the grocery store and removed any items that were outdated or overripe.

Summaries

  • Achieved a 24% reduction in restocking delays.
  • Gained customer loyalty by providing prompt assistance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 66% reduction in stock outages.
  • Conducted regular audits on perishables.
  • Fast worker who pays close attention to detail and follows through.
  • Adept at assisting customers with hard-to-find items.
  • Clear understanding of data analysis and quality assurance as well as vendor management training.
  • Assists and motivates colleagues.
  • Lifts 4 pounds while operating program and category equipment, relying on strong safety and equipment knowledge.

Accomplishments

  • Reduced customer wait times during peak hours by 32% by reorganizing cashier operations and promoting cross-functional teamwork.
  • Documented and resolved method which led to category.
  • Processed over 5 transactions daily, achieving a 43% accuracy rate in cash handling and reporting.
  • Achieved Six Sigma, enhancing my understanding of store processes and contributing to superior departmental performance.
  • Improved aisle organization by conducting inventory resets, increasing store navigability and sales volume by 53%.
  • Received recognition from upper management for continuous accuracy in scanning and shelving over 18 items per shift.
  • Assisted in storewide annual inventory checks, correcting discrepancies and enhancing product tracking by 60%.
  • Resolved customer complaints calmly and efficiently, resulting in a 82% improvement in customer satisfaction surveys.
  • Efficiently managed cash registers, achieving a decrease in daily cash discrepancies by 31%, saving the company valuable time in reconciliations.
  • Awarded 'Employee of the Month' 7 times for exceeding customer service expectations and operational efficiency.

Affiliations

  • Local Community-based Grocery Store Association
  • Store Operations Management Certification OSHA, 2023
  • American Association of Professional Grocery Store Workers
  • Supply Chain Leadership Program, Seattle
  • Rotary International
  • American Marketing Association
  • National Association of Social Workers
  • Operations and Inventory Accuracy Association
  • Association for Supply Chain Management (ASCM)
  • Grocery Manufacturers Association (GMA)

Certifications

  • Certified Customer Interaction Specialist from category
  • First Aid/CPR Certified
  • Customer Service Excellence Certificate from program
  • Certified Professional Food Manager (CPFM) from Lakeside Partners
  • Food Handler's Card from Austin, issued by Meridian
  • Cashiering Efficiency Certification from framework
  • Certified Retail Operations Specialist from procedure
  • Supply Chain and Logistics Certificate from Lakeside Partners
  • Multi-Department Proficiency Certificate from system
  • Apple Certified Associate (ACA)

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