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Skills

  • Latency reduction techniques
  • Incident detection and prevention tools
  • C-Suite executive collaboration
  • Process improvement
  • Requirements analysis
  • Cost reduction through technology upgrades
  • Project organization
  • ITIL Framework Expertise
  • Industry compliance and certification practices (e.g., SOC 2, ISO 27001)
  • Budgets

Work Experiences

  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Achieved a 25% decrease in downtime incidents.
  • Collaborated with finance teams.
  • Authored and presented technical strategy plans to stakeholders for a 2017-term infrastructure roadmap, ensuring alignment with business goals.
  • Conducted risk assessments and introduced a robust issue escalation protocol that reduced operational disruptions by 39%.
  • Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.
  • Achieved this over one year.
  • Achieved a 50% reduction in failures.
  • Aligned IT initiatives with the company’s 2021-2024 growth roadmap.
  • Conducted risk assessments.

Summaries

  • An adaptable and results-driven Systems Deputy Director, skilled at redesigning and improving IT infrastructure to cut costs while increasing operational efficiencies.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Aligned IT initiatives with business goals.
  • Adroit in systems compliance auditing and policy enforcement, achieving full certification in initiative standards across 4 regions, ensuring regulatory adherence.
  • Systems Deputy Director is a multi-talented Systems Deputy Director who is consistently rewarded for planning and operational improvements.
  • Collaborative Systems Deputy Director.
  • Achieved performance enhancements.
  • Adaptable and results-driven Systems Deputy Director.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in spearheading regional network optimization projects, improving overall system performance by reducing network latency by 25%.

Accomplishments

  • Streamlined cross-departmental collaboration through customized workflow optimizations, reducing project completion times by 16% across 18 teams.
  • Spearheaded an initiative to consolidate multiple legacy systems into a unified platform, reducing overall IT costs by 21% and improving response times by the past year.
  • Assessed performance and scalability of IT operations, successfully presenting a business case for upgrading Microsoft Excel, cutting future infrastructure costs by 39%.
  • Conceived and executed a cloud cost optimization initiative that reduced storage overheads by 58% while maintaining service-level requirements.
  • Documented and resolved framework which led to standard.
  • Reduced operational risk by developing a robust contingency plan for critical systems, resulting in a 54% faster recovery time during a category.
  • Collaborated with team of 5 in the development of framework.
  • Collaborated with stakeholders to automate process, achieving a 34% reduction in time-consuming manual processes and elevating team productivity.
  • Improved incident response time by 15% through the implementation of a performance monitoring system that enabled real-time alerts and troubleshooting.
  • Developed a scalable automation solution that decreased manual data entry errors by 34% and improved system throughput by 18 transactions per second.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • American Marketing Association
  • Enterprise Architecture Center of Excellence (EACOE)
  • International Council of Nurses
  • Affiliate Member of the DevOps Institute
  • Global Data Management Community (GDMC)
  • CompTIA Member for CPA (e.g., CompTIA Security+, CompTIA Cloud+)
  • Oracle User Group for Tableau Solutions
  • Portland Chamber of Commerce IT Committee

Certifications

  • Certified Data Center Management Professional (CDCMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Oracle Certified Professional (OCP) - Oracle Cloud Infrastructure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Ethical Hacker (CEH)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Cybersecurity Architect (CSA+)

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