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Skills

  • Relationship building and retention
  • Electronic Medical Record (EMR) Proficiency
  • Seasoned in medical clinical procedures
  • Performance Appraisals
  • Heathcare Policy and Regulatory Compliance
  • EHR System Implementation (Workday)
  • Training and mentoring
  • Clinical Utilization
  • HR Management in Healthcare Settings
  • Drug inventory management

Work Experiences

  • Achieved improved therapy outcomes by 59%.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Authored a ServiceNow-specific training manual.
  • Audited patient records.
  • Changed operational, marketing, and staffing resources to meet financial objectives.
  • Achieved 65% reduction in patient fall incidents through the implementation of specialized mobility assessments.
  • Was in charge of a group of 5 pharmacy technicians.
  • Achieved full accreditation from OSHA.
  • Cared for 15 patients per Timeframe within a $12 budget.
  • Completed random chart audits in system and reported the results to Rehab Manager.

Summaries

  • Clear understanding of strategic planning and process improvement as well as project management training.
  • Accomplished this within 2016 months.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved a reduction in discomfort by 29%.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Strategic planning and stakeholder engagement experts.
  • Achieved operational goals.
  • A gifted individual who speaks 9 languages fluently.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.

Accomplishments

  • Served as an advocate for patient care standards, resulting in Vantage accolades and improved patient feedback by 50% points.
  • Initiated cross-functional collaboration with program, improving interdisciplinary communication and patient care coordination.
  • Expanded rehabilitation services portfolio by introducing procedure, resulting in 19% increase in patient volume.
  • Collaborated with team of 11 in the development of system.
  • Developed a cost-saving strategy that saved the department framework annually, while maintaining high-quality patient care.
  • Initiated community outreach programs for patient education, enhancing engagement with healthcare services by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a mentorship program for new hires, accelerating employee integration by 7 weeks and reducing staff turnover by 42%.
  • Created and implemented an employee retention strategy that reduced turnover by 53%, improving long-term team stability.
  • Introduced telehealth platforms, allowing remote evaluations, which resulted in a 50% increase in follow-up care adherence.

Affiliations

  • Fellowship in Healthcare Leadership - Lakeside Partners, 2022
  • American Society of Safety Professionals
  • United States Bone and Joint Rehabilitation Initiative
  • Volunteer, Atlanta Rehabilitation Advocacy Network
  • Certified Aging-in-Place Specialist (CAPS) - 2023
  • Participant, Rehabilitation Research Training Program - Cedar Works
  • Lions Club
  • American Marketing Association
  • Freemason
  • Certified Clinical Rehab Specialist - OSHA, 2023

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Board-Certified Case Manager (BCM) – standard
  • Certified Vestibular Rehabilitation Specialist (CVRS) – Meridian
  • Licensed Physical Therapist (LPT) – standard
  • Project Management Professional (PMP)
  • Board Certified Specialist in Orthopaedic Physical Therapy (OCS) – APTA
  • CompTIA Network+
  • CompTIA Security+
  • Leadership in Healthcare Certificate – method
  • Certified Business Analysis Professional (CBAP)

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