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Skills

  • Initiative cuisine familiarity
  • Organization
  • Relationship development
  • Cross-functional team collaboration
  • Hygiene protocol enforcement
  • Process improvement
  • Compliance with environmental regulations
  • Food preservation and storage methods
  • Customer feedback analysis
  • Regulatory compliance

Work Experiences

  • Assisted in developing a cost-efficient staffing model, which reduced overtime hours by 19%.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Built effective relationships with regular clients.
  • Achieved a 32% boost in weekly sales.
  • Maintained my cool and produced high-quality work while under duress.
  • Achieved quick turnaround.
  • Actively supported both customer-facing and back-of-house operations, contributing to a 84% increase in customer satisfaction scores for 2017.
  • Assisted with weekly inventory counting.

Summaries

  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Achieved 74% improvement in operational flow.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved passing scores during inspections.
  • Consistently maintained logs of kitchen equipment malfunctions, improving repair turnaround times and minimizing disruptions to daily operations.
  • Costs were consistently reduced while profits were increased.
  • In support of all best-in-class service initiatives, demonstrated 16 years of consistent productivity, attention to detail, and remarkable work ethic.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Documented and resolved system which led to program.
  • Collaborated with team of 16 in the development of system.
  • Managed food and beverage stock for metric serving 9 personnel, ensuring continuous availability of high-demand items.
  • Provided meal serving assistance for special events, handling multiple dietary restrictions and ensuring proper labeling of dishes for allergens.
  • Contributed to staff briefings aimed at improving daily performance, increasing order accuracy during peak hours by 50%.
  • Maintained records of kitchen supply use, aiding budget forecasting and reducing unnecessary purchasing by $203,000 across several months.
  • Trained junior staff in dishwashing procedures, improving the overall team productivity by 36%.
  • Optimized staff schedules to cover peak service times, reducing average customer wait time by 23% during high traffic periods.
  • Drove efforts to source eco-friendly disposable dining items, reducing the facility’s waste output by 38% over several months.
  • Spearheaded a kitchen inventory overhaul, tracking food supplies accurately and reducing ingredient shortages by 38%.

Affiliations

  • Certified Food Protection Manager (CFPM) 2019
  • ServSafe Food Handler Certification - 2023
  • International Association of Administrative Professionals
  • National Council on Aging (NCOA) - Senior Meal Programs
  • National Restaurant Association (NRA)
  • Foodservice Packaging Institute (FPI)
  • American Marketing Association
  • American Medical Informatics Association
  • National Association of Senior Move Managers (NASMM) - Dining & Facility Improvement Collaboration
  • International Union of Food Science and Technology (IUFoST)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Workplace Safety in Food Service Certification
  • Certified Inventory and Operations Specialist
  • Certified Hospitality Supervisor (CHS)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certified Public Accountant (CPA)
  • Risk Control for Food Handlers Certification
  • Certified Event Planning Specialist (CEPS)
  • Certified Kitchen Steward (CKS)
  • ServSafe Food Handler Certification

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