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Skills

  • Vendor relationship management
  • Regulatory compliance
  • Budget and operational cost savings analysis
  • Financial transactions expertise
  • Escalation resolution strategies
  • Creditworthiness Assessment
  • High-Level Decision Making
  • Data input protocol optimization
  • Mentoring and coaching junior underwriters
  • First Aid/CPR

Work Experiences

  • Transported Tableau to one year customer locations.
  • Built strong relationships with loan officers and processors, improving interdepartmental communication and reducing processing delays by 50%.
  • Achieved a 56% reduction in onboarding time.
  • Achieved a 26% decrease in underwriting errors.
  • Championed a customer-first approach in underwriting, contributing to a 37% increase in overall client satisfaction.
  • Achieved a 84% decrease in delinquencies.
  • Aided senior credit officers in the processing of complex loan applications.
  • Analyzed market trends.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Collaborated with external auditors.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative leader skilled at improving interdepartmental communication.
  • Conducted in-depth internal audits.
  • Achieved faster turnaround.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Quality Control Underwriter with 17 years of successful risk assessment and vendor management experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bolstered overall team performance.
  • Achieved 61% improvement in identification efficiency.

Accomplishments

  • Resolved 18 escalated vendor cases within 3 weeks, reducing case escalation volume by 31%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led root cause analysis for declined loans, making corrective actions which resulted in a 15% increase in future approvals.
  • Introduced a risk-based pricing model, improving the approval rates of qualified loans while reducing risk exposure by 61%.
  • Resolved product issue through consumer testing.
  • Implemented enhanced risk assessment frameworks, minimizing high-risk exposure on 2 accounts by 22%.
  • Independently underwrote complex loan products for 8 high-profile clients in 2023, maintaining a consistent approval accuracy of 57%.
  • Achieved a 58% reduction in processing time by introducing standardized cross-checking protocols for loan review.
  • Led the implementation of new data input protocols, increasing processing efficiency by 72%.
  • Led cross-functional strategy sessions with sales, marketing, and risk teams, resulting in a 19% increase in loan profitability.

Affiliations

  • American Medical Informatics Association
  • Member of the International Association of Credit Portfolio Managers (IACPM) – Focused on reducing credit risk in high-value underwriting scenarios.
  • Received Accredited Mortgage Professional (AMP) certification – Comprehensive grounding in all aspects of the mortgage industry.
  • Project Management Institute
  • Participant in the Consumer Financial Protection Compliance Forum – Staying current with CFPB regulatory updates and enforcements.
  • Association for Supply Chain Management (APICS)
  • Completed the RMA’s Loan Review Certainty Training – Specialized focus on enhancing portfolio quality and risk mitigation in loan underwriting.
  • Active participation in Freddie Mac’s Housing Finance Education courses for underwriters.
  • Actively engaging with the National Association of Appraisers (NAA) – Enhancing valuation accuracy and credibility in loan approval.
  • Society of Women Engineers

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Internal Auditor (CIA)
  • Google Certified Professional Cloud Architect
  • Certified in Risk and Information Systems Control (CRISC)
  • Chartered Financial Analyst (CFA)
  • FHA Direct Endorsement Underwriter (DE)
  • CompTIA Network+

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