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Skills

  • Route Navigation
  • Relationship development
  • Team building
  • Budgets
  • Fleet Management & Logistics
  • Driver Training & Development
  • First Aid/CPR
  • Customer service
  • Driver Wellness Initiatives
  • Digital Route Mapping

Work Experiences

  • Achieved 83% on-time deliveries.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Cut delivery times by 23%.
  • Achieved annual savings of $4 for the company.
  • Coordinated the retirement and acquisition of new delivery vehicles, reducing maintenance costs by $3 over one year.
  • Kept a close eye on operations and conducted regular safety audits to ensure that administrative policies and regulations were followed.
  • Based rewards on category.

Summaries

  • Within Transportation, senior Delivery Driver Supervisor and outstanding performer in budget management and project management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Adept at driver and fleet supervision.
  • Built a resilient, motivated team.
  • Offering 2 years of transportation system evaluation and optimization experience.
  • Achieved a 26% boost in overall cost-efficiency.
  • Adept at fleet oversight and safety management.
  • Strengths in project management and stakeholder engagement backed up by Transportation training.
  • Achieved efficiency improvements.
  • Workplace organization and mathematics are two areas in which she excels.

Accomplishments

  • Documented and resolved program which led to initiative.
  • Set up geo-fencing technology to improve route management and safety checkpoints, leading to a 75% reduction in incidents involving unauthorized stops.
  • Worked closely with vendors to optimize delivery loads, increasing the vehicle utility rate by 34% and reducing excess trips.
  • Facilitated recruitment and onboarding of 2 new drivers, reducing the orientation time by 25% while ensuring full compliance with company standards.
  • Monitored key performance indicators (KPIs) including delivery time, fuel consumption, and vehicle maintenance costs, leading to a 17% increase in team efficiency.
  • Monitored and managed driver certifications, ensuring full compliance with Scrum Master and maintaining a 18% renewal rate without lapses.
  • Led a regional expansion into new markets, managing logistical operations for over 2 drivers and increasing deliveries by 52% in the first 18 months.
  • Successfully managed a fleet of 3 vehicles, ensuring timely maintenance and reducing breakdowns by 69% with a preventative maintenance plan.
  • Introduced driver wellness initiatives, including ergonomic vehicle adjustments and flexible shift schedules, reducing absenteeism rates by 44%.
  • Boosted driver retention by 78% by coaching drivers on best customer practices and recognizing high performers with monthly awards.

Affiliations

  • American Marketing Association
  • Affiliate Member of the Fleet Safety Council
  • National Association of Small Trucking Companies (NASTC)
  • International Warehouse Logistics Association
  • State-Level Fleet Safety and Management Forum Organizer
  • North American Transportation Management Institute (NATMI)
  • Recipient of Innovation Award from the National Delivery Supervisors Association
  • Association of Parcel Express & Carriers
  • Professional Truck Driver Institute (PTDI)
  • Northwind-Specific Delivery Supervisor Training Course

Certifications

  • Certified Public Accountant (CPA)
  • Advanced Telematics Training Certification for Fleet Efficiency Ironclad Systems
  • Customer Service Excellence Certification for Delivery Drivers Meridian
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - Brightline
  • Certified Vehicle Routing and Scheduling Specialist 2023
  • Certificate in Transportation Safety and Compliance Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Delivery Fleet Maintenance and Management Summit Group
  • Certified Public Accountant
  • Apple Certified Associate (ACA)

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