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Skills

  • New staff training programs
  • Customer satisfaction improvement
  • Brake system troubleshooting
  • Bike repairs
  • Collaboration with sales teams
  • Cross-departmental communication
  • Brake changes
  • Project organization
  • Assembly Productivity Tracking
  • Complex Repair Escalations

Work Experiences

  • Collaborated with the sales department.
  • Oversaw the delivery of category project by program team, which resulted in procedure.
  • Built high-performance bicycles for method riders, contributing to multiple podium finishes and bolstering company reputation.
  • Achieved a 52% reduction in warranty claims.
  • Alleviated customer pain points by diagnosing frame and wheel alignment issues, earning consistent 5-star post-service reviews on ServiceNow.
  • Achieved Employee of the Year for service excellence.
  • Focused on efficiency, quality, and safety when servicing, maintaining, and repairing bicycles.
  • Assisted in selecting components for performance optimization.
  • Awarded in 2022.
  • Boosted team confidence and technical skills by conducting monthly workshops covering new industry advancements in bike technology.

Summaries

  • Achieved a 51% increase in service capacity.
  • Ambitious and capable Bike Builder.
  • Brainstormed assembly improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Working with a variety of parts and product vendors to meet client needs is second nature to me.
  • Achieved 33% faster build completion rates.
  • Adaptive Bike Builder experienced in identifying component failures.
  • Achieved 16% faster resolution times.
  • Bike Builder with 3 years of expertise.
  • Accomplished in streamlining repair workflows, trained and led teams to optimize bike assembly, achieving 30% faster build completion rates.

Accomplishments

  • Introduced detailed before-and-after service reporting for customers, raising transparency and boosting repeat business by 69%.
  • Assumed leadership for a key shop renovation project, resulting in more efficient workspace utilization and increased productivity by 77%.
  • Co-managed day-to-day shop operations for a team of 6, resulting in improved production rates by 32% per month.
  • Led a quality improvement initiative, increasing client follow-up satisfaction ratings by 41% after improvements in product assembly.
  • Documented and resolved framework which led to process.
  • Devised a streamlined parts procurement system that cut material acquisition delays by 59%, improving overall shop efficiency.
  • Provided one-on-one custom bike fitting consultations for high-end clients, boosting personalized service ratings by 46%.
  • Headed a team of 18 builders for a high-visibility biking event, successfully assembling 16 custom bikes under tight deadlines.
  • Directed special projects like full custom electric bike builds, leading to a 57% growth in niche market clientele.
  • Resolved warranty issues by ensuring thorough diagnostic checks on all returned components, resulting in a 70% decrease in unresolved claims.

Affiliations

  • Rotary International
  • Tour de France Mechanic Support Crew 2023
  • Professional Skilled Laborers Union for Cycling Mechanics (PSLUCM)
  • Project Management Institute
  • International Fixed Gear Community (IFGC)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Electric Bike Builders Association (EBA)
  • American Marketing Association
  • Association of Advanced Cycling Technicians (AACT)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Professional Bicycle Fitter Certification by Retül
  • ServSafe
  • Certified Cargo Bike Mechanic
  • Shimano Technical Certification
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)

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