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Skills

  • Financial records and processing
  • Communications
  • Business Development
  • Results-oriented
  • Relationship development
  • Positive learning process
  • Excel in method
  • Mechanical troubleshooting
  • Problem resolution
  • Customer service excellence

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 80% reduction in packaging time.
  • Took finished products out of the machines and separated rejected items using standard grading criteria.
  • Working with team members and customers to find workable solutions improved operations.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 18 star rating improvement in satisfaction surveys.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • QuickBooks was delivered to customer locations by me.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked with others to brainstorm new framework possibilities.

Summaries

  • Creative problem-solver capable of assisting customers with a variety of needs and obtaining management support for more complex issues.
  • Dedicated cashier and server in procedure establishment with 5 years of experience.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Experienced Bagging Associate with success in driving innovation and early adoption of emerging technologies and platforms.
  • When counting cash to balance the cash drawer, be meticulous and quick.
  • System, metric, and system are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with store management to streamline bagging processes, reducing customer wait times by 17 minutes.
  • Resolved product issue through consumer testing.
  • Adopted eco-friendly bagging protocols, resulting in 11% more customers opting for reusable bags.
  • Supported inventory control by accurately bagging and labeling products, contributing to a 17% drop in misplaced items.
  • Created and implemented a color-coded bag system for easier product sorting, minimizing errors by 76%.
  • Collaborated with team of 14 in the development of metric.
  • Facilitated in-store bagging system changes, leading to a reduction in damaged goods by 30% over a 18 months.
  • Increased sales 9% over three years.
  • Developed and enforced a fragile label system, lowering product replacement costs by 8%.

Affiliations

  • Achievement Award in Retail Customer Service, presented by Ironclad Systems for improving customer satisfaction through optimized packing (2015).
  • Certified as a Packaging Productivity Specialist under the Productivity and Packaging Alliance (PPA) in standard.
  • Member of the Green Business Certification Inc. (GBCI), focusing on sustainable packaging and material reduction.
  • Certified Professional in Supply Chain Management (CPSCM) from the Global Supply Chain Institute, completed in 2024.
  • Certified in Sustainable Retail Operations (SRO) through the Retail Institute of Certification (process).
  • Certificate in Warehouse Operations from Summit Group, completed in 2024, emphasizing workflow improvements and task prioritization.
  • Affiliated with the International Association of Bagging and Packaging Professionals, attending monthly workshops on sustainable practices.
  • Participated in method, developing leadership skills in operations and team coordination to improve workflow during peak seasons.
  • Workshop completion: Best Practices for Reducing Customer Wait Time at Checkout – organized by framework, attended in 2023.
  • Completed an online course in Time Management and Task Prioritization, issued by framework (2019).

Certifications

  • Certified Protection Officer (CPO)
  • Warehouse Operations Certification – metric
  • Applied Ergonomics Certificate Harbor & Co., 2024
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • ServSafe
  • SAP Certified Application Associate
  • Certified Forklift Operator Summit Group 2022
  • Certified Logistics Technician (CLT) - Summit Group 2020

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