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Skills

  • Document management system implementation
  • Spreadsheets
  • Problem resolution
  • Switchboard operation
  • Budgets
  • Corporate law
  • Client communication and liaison
  • Efficient multi-tasker
  • Operational improvement
  • Expert in standard

Work Experiences

  • Avoided missed filing dates.
  • Assisted with the preparation of estate planning documents.
  • Answered 17 calls per several months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Assisted 14 clients.
  • Achieved 49% faster filing process.
  • Had an excellent attendance record and was always on time for work.
  • Assisted a group of 4 lawyers in the practice of procedure law.
  • Audited file retention practices.
  • Adhered to 2021 data security protocols.

Summaries

  • Customer-focused and proactive, maintaining a high client satisfaction rate of 62% and ensuring positive interactions between clients and the legal team.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 32% improvement in case readiness.
  • Legal Secretary with a keen interest in technological advancements in time and billing software.
  • Within Legal, senior Legal Secretary Assistant and outstanding performer in data analysis and strategic planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with attorneys to prepare legal documentation.
  • When managing court filing procedures and deadlines, pays attention to details while also considering the big picture.
  • Assisted the legal team with quick access to essential documents.
  • Boosted document organization efficiency by 59%.

Accomplishments

  • Established and maintained an organized database of confidential client records, improving document retrieval speed by 40%.
  • Coordinated with outside counsel on case status updates and managed data between firms, reducing miscommunication incidents by 54%.
  • Directed training sessions for new legal assistants on office procedures and the use of program, raising team performance by 21%.
  • Implemented a task prioritization system that helped attorneys focus on high-priority cases, improving case completion rates by 30%.
  • Collaborated with a team of 15 attorneys in the successful filing of program, completing all necessary tasks within required deadlines.
  • Reduced document drafting time by 19% through the implementation of metric, enabling faster turnaround for casework.
  • Organized attorney calendars and court dates to ensure all deadlines were met, resulting in 79% reduction in missed court and filing deadlines.
  • Enhanced office billing and invoicing processes by implementing SAP, reducing processing errors by 16%.
  • Coordinated domestic and international travel arrangements for a legal team of 6 attorneys, decreasing logistical challenges by 16%.
  • Handled confidential client information with high levels of discretion, upholding the firm’s reputation for impeccable professionalism.

Affiliations

  • American Society of Safety Professionals
  • National Federation of Paralegal Associations (NFPA) – Legal Assistant Focus2015–Present
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • National Association of Legal Assistants (NALA), Member 2019–Present
  • International Council of Nurses
  • Trial Practice Council for Legal Admin. Support (TPLAS), Board Advisor
  • Legal Administrative Professionals of the United States (LAPUS) – Founding Participant 2021
  • Toastmasters
  • Society for Law Office Administrators (SLOA), Operations Improvement Fellow 2021

Certifications

  • CPD Accredited Training in Legal Practice Management
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • eDiscovery Specialist Certification (CEDS)
  • Legal Secretarial Proficiency Certification – National Association of Legal Secretaries
  • LexisNexis Proficiency Certification
  • CompTIA Security+
  • Project Management for Legal Professionals Certificate
  • Certified Paralegal (NALA)
  • Microsoft Certified Systems Engineer (MCSE)

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