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Skills

  • Cross-functional team collaboration
  • Multilingual communication (specify languages)
  • Relationship development
  • Continuous improvement methodologies
  • Project milestone tracking and reporting
  • Problem resolution
  • Decision bottleneck reduction
  • Business operations
  • Onboarding program optimization
  • Business workflow redesign

Work Experiences

  • Used troubleshooting to fix problems with systems and programs.
  • Boosted project ROI by $14 through detailed analytics on team performance and resource allocation.
  • Collaborated with change management teams.
  • Adopted globally.
  • Achieved PMP status.
  • Boosted project ROI by $17.
  • Collaborated with change management teams to introduce cloud-based solutions that enhanced scalability and reduced infrastructure costs by $12.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Used process mapping to look at the entire business flow and identify areas for improvement.

Summaries

  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Maintaining efficient program systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Achieved significant savings for clients.
  • Collaborative and thoughtful leader.
  • Author of comprehensive training resources on ServiceNow, reducing onboarding time for new consultants by 16 days and improving team capability.
  • Achieved revenue growth by identifying emerging trends in 2021 and proactively aligning services to meet market demands.
  • Clear understanding of budget management and team leadership as well as client relations training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Team Lead Consultant who is rational, critical-thinking, and has 17 years of experience enhancing organizational operations through information systems solutions.
  • Adept at aligning technical execution with business strategy.

Accomplishments

  • Successfully drove adoption of new technologies across 8 departments, increasing overall system usage by 79%.
  • Resolved product issue through consumer testing.
  • Developed and executed a risk management framework that identified 16 critical issues, mitigating potential losses of up to $7.
  • Documented and resolved standard which led to procedure.
  • Led an international restructuring project that unified teams in 18 regions, enhancing collaboration and reducing duplication by 68%.
  • Reduced IT infrastructure costs by $15 per year by creating a more efficient vendor engagement strategy.
  • Coached 9 direct reports on leadership development and soft skills, leading to 45% promotion rate within one year.
  • Led a cross-functional team of 9, resulting in a 66% increase in project delivery efficiency.
  • Optimized resource allocation across 17 teams, delivering projects under budget and improving margins by 55%.
  • Orchestrated a global product launch, coordinating efforts across 2 countries and generating sales of $14 in the first quarter.

Affiliations

  • Society for Human Resource Management (SHRM) - Senior Certified Professional
  • American Medical Informatics Association
  • Treasury Leadership for Advanced Finance Development (TLAFD)
  • International Institute of Business Analysis (IIBA)
  • Operational Excellence Society (OES)
  • Project Management Institute
  • American Society for Quality (ASQ)
  • The Conference Board - Executive Strategy member
  • Society of Human Resource Management
  • Association of Change Management Professionals (ACMP)

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Digital Transformation Officer (CDTO) - Meridian
  • Certified Agile Leadership (CAL) – Scrum Alliance
  • CompTIA Network+
  • Certified Cloud Consultant - Brightline
  • Google Certified Professional Cloud Architect
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals
  • Certified Data Management Professional (CDMP) - DAMA International
  • SHRM Senior Certified Professional (SHRM-SCP)

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