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Skills

  • Financial records and processing
  • Microsoft Office
  • Meal prep
  • Contract auditing
  • Equipment maintenance
  • Order taking
  • Guest service
  • Superior communication skills
  • Computer literate
  • Payment transactions

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated effectively with coworkers to prepare food trays for customer distribution.
  • Quickly resolved category issues to satisfy customers and cut down on wait times.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assisted customers by answering questions and preparing orders, among other things.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.

Summaries

  • Individual with 9 years of experience working as a Counter Attendant.
  • Cross-functional collaboration in procedure settings and cross-functional collaboration in process improvement settings.
  • Food preparation standards are well-understood, and managing complex details is second nature to her.
  • Among his accomplishments is the creation of a category app for use in the process industry.
  • Knowledgable in a variety of design and testing methodologies.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Personable fast food professional with a proven track record of fostering customer loyalty and satisfaction.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Method are well-understood.
  • Trying to make use of a dynamic skill set that includes cross-functional collaboration and process improvement expertise.

Accomplishments

  • Ensured
  • Integrated
  • Documented
  • Contributed to cost reduction efforts by negotiating supply costs with vendors, saving 15 annually on food procurement.
  • Guided
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Created visually appealing food presentations that enhanced the overall buffet aesthetic, leading to a 62% increase in guest satisfaction.
  • Ensured buffet cleanliness and food availability in accordance with regulatory standards, helping the venue achieve a metric rating in 2024 health and safety inspections.
  • Developed a custom reporting system to track food replenishment times and inventory turnover, increasing operational efficiency by 51%.
  • Design: Responsible for creative design for prominent standard.

Affiliations

  • Gold-level Certification in Hospitality and Event Operations, Harbor & Co.
  • National Restaurant Association (NRA) member, focused on food safety and food presentation standards
  • Attended Columbus-Hosted Buffet Design Expo, 2022 as part of professional development
  • Certified Food and Beverage Executive (CFBE), American Hotel & Lodging Educational Institute
  • Received advanced training in buffet layout and high-volume food service from Meridian, 2015
  • Certified Professional in Hospitality Management, Meridian
  • Attended Food Procurement & Innovative Solutions Seminar, 2015
  • Certification in Food Display and Visual Merchandising, 2019
  • Member of the Event Management Society, with focuses on large event planning and logistics
  • Attended the National Conference on Hotel & Restaurant Operations, 2022

Certifications

  • Food Replenishment Procedures Certification
  • First Aid/CPR & AED Certification (American Heart Association)
  • Association for Project Management (APM)
  • Inventory and Stock Management Certification – QuickBooks
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • ServSafe
  • Allergen Awareness Training Certification
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)

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