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Skills

  • Law enforcement assistance
  • Advanced Excel modeling
  • Supervision
  • Error rate reduction
  • Cost analysis and savings identification
  • Internal policy adherence
  • Process improvement strategies
  • Team management
  • High-risk account management
  • Client interviews for compliance verification

Work Experiences

  • Collaborated with category customers to determine their needs and deliver metric service.
  • Had an excellent attendance record and was always on time for work.
  • Answered 2 calls per one year to help customers with their questions and concerns.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Assisted in the design and execution of complex audit strategies for clients in the Miscellaneous sector, driving risk mitigation efforts.
  • Achieved a positive client satisfaction score of 27%.
  • Adhered to complex regulatory frameworks.
  • Communicated effectively with C-level executives while presenting findings, driving actionable outcomes that aligned with the company’s strategic objectives.
  • Assessed collateral values for loans up to $5.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Accomplished Field Examiner with a track record of collaborating with cross-functional teams, earning the President's Club for excellence in audit compliance in 2022.
  • Developed audit strategies adopted across multiple branches.
  • Achieved a 35% increase in productivity.
  • Cut resource use by 67%.
  • Accomplished Field Examiner.
  • Collaborated with cross-functional teams.
  • Consistently met all regulatory deadlines by 2015.
  • Directing, monitoring, and motivating team members to complete accurate and timely investigations and reports is a strength.
  • Delivered tangible results.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Prepared comprehensive examination reports that directly influenced decision-making, reducing exposure to financing risks by $15.
  • Delivered weekly risk assessment reports to senior management with actionable insights that mitigated potential losses by 22%.
  • Led a team to uncover fraudulent activities in client accounts, resulting in recovered funds amounting to $15.
  • Generated customized risk reports for a variety of stakeholders, aligning departmental focus with organizational lending goals.
  • Collaborated with legal and compliance teams to ensure examination procedures met both company and state requirements.
  • Increased team efficiency by developing and integrating automated risk analysis tools, resulting in a 3-hour reduction in processing times.
  • Reduced audit discrepancies by 25% through the implementation of advanced auditing software tools.
  • Designed and led multiple training programs for field examiners, achieving departmental Scrum Master accreditation in 2018.
  • Identified and evaluated unreported liabilities during examinations, safeguarding the company against losses of up to $3.
  • Developed a quantitative analysis model to forecast financial risks, contributing to a decrease in bad debt by 63%.

Affiliations

  • International Council of Nurses
  • Institute of Internal Auditors (IIA)
  • Institute of Certified Mortgage Bankers (CMB)
  • American Society of Appraisers (ASA)
  • Society of Human Resource Management
  • Turnaround Management Association (TMA)
  • Project Management Institute
  • International Association of Asset Administrators
  • International Association of Credit Portfolio Managers (IACPM)
  • Lions Club

Certifications

  • Salesforce
  • Operational Risk Management Certification (ORM) – metric 2020
  • Certified Risk Management Assurance (CRMA) – system 2021
  • Certified Internal Auditor (CIA) - Institute of Internal Auditors, 2022
  • CompTIA Network+
  • Advanced Financial Modeler (AFM) - Financial Modeling Institute, 2019
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Six Sigma Green Belt Certification – process 2024
  • CompTIA Security+

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