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Skills

  • Drug delivery mechanisms
  • Interdisciplinary collaboration with healthcare professionals
  • Pharmacy and customer records management
  • Controlled substance inventory management
  • Pharmaceutical sales and services
  • HIPAA compliance and patient data privacy
  • Data entry
  • Drug inventory management
  • Medicare and Medicaid process
  • Patient education and counseling

Work Experiences

  • Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
  • Developed a metric program for chronic care patients that improved medication adherence across the board by 49%.
  • Achieved a 25% reduction in medication errors.
  • Ordered medicines on a daily basis to replenish stock and build up inventory in case of emergency.
  • Coordinated pharmacy participation in clinical trials.
  • Assisted in budgeting and forecasting for the department’s annual $178,000 medical supplies expenditure.
  • Prepared prescription packaging and labels, double-checking dosage, side effects, interactions, and refill instructions.
  • Worked closely with physicians and representatives from insurance companies to ensure that prescription discrepancies were quickly resolved.
  • Achieved 49% improvement in post-discharge outcomes.
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.

Summaries

  • Boosted annual revenue by $17.
  • Advanced problem-solving skills with a focus on optimizing vendor relationships, successfully negotiating drug cost reductions of $156,000 annually while maintaining product availability.
  • Achieved consistent audit success.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Head Pharmacy Technician with outstanding budget management, pharmaceutical knowledge, and Tableau abilities.
  • Aligned with best healthcare practices.
  • Within Miscellaneous, senior Head Pharmacy Technician and outstanding performer in budget management and team leadership.
  • Head Pharmacy Technician with 17 years of successful process improvement and strategic planning experience.
  • Achieved a 29% improvement in post-discharge patient outcomes.
  • Head Pharmacy Technician is a multi-talented Head Pharmacy Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Enhanced patient data management systems, ensuring full compliance with HIPAA regulations while improving data handling efficiency.
  • Led cross-functional teams with prescribers and pharmacists to enhance interdisciplinary communication, resulting in improved patient care coordination.
  • Collaborated with pharmacy management to forecast upcoming medication needs, leading to a 73% reduction in emergency restocking orders.
  • Managed over 17 prescriptions daily with a 68% accuracy rate, consistently meeting or exceeding key quality assurance metrics.
  • Generated real-time pharmacy performance reports, providing management with actionable insights into prescription volume and staffing efficiency.
  • Introduced an innovative patient notification system that increased prescription pickup rates by 83% within two years.
  • Developed a training manual for new staff that standardized procedures and decreased onboarding time by 12 hours.
  • Collaborated with team of 17 in the development of process.
  • Spearheaded a policy development initiative for safe medication handling, reducing incidents of medication errors by 53%.
  • Created a pharmacy educational program focused on the newest over-the-counter products, increasing sales in this category by 30% in 2020.

Affiliations

  • Pharmacy Purchasing & Products (PPA) Community Member
  • National Association of Social Workers
  • Project Management Institute
  • Drug Information Association (DIA)
  • International Association of Administrative Professionals
  • Pharmacy Technician Certification Board (PTCB) Certified Professional
  • Journal of Pharmacy Technology (JPT) Contributor or Reviewer
  • Pharmaceutical Research and Manufacturers of America (PhRMA)
  • Speaker at process on Pharmacy Process Optimization
  • Co-chair for the Southeast Pharmacy Safety Committee

Certifications

  • Certified in Medication Safety Practices - Institute for Safe Medication Practices (ISMP)
  • Certified Healthcare Auditor (CHA) - American Institute of Healthcare Compliance (AIHC)
  • Project Management Professional (PMP)
  • Pharmaceutical Data Security Certification - Asana, 2015
  • Immunization Delivery Certification - Northwind, 2022
  • Medication Therapy Management (MTM) Certification
  • Certified Clinical Documentation Specialist (CCDS)
  • Pharmacy Technician Certification Board (PTCB) - Advanced Certified Pharmacy Technician (CPhT-Adv)
  • Certified in Drug Diversion Prevention - National Association of Drug Diversion Investigators (NADDI)
  • Infection Control Certification – Association for Professionals in Infection Control and Epidemiology (APIC)

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