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Skills

  • Regulatory compliance
  • Risk assessment and mitigation
  • MS Office
  • Stakeholder collaboration
  • First Aid/CPR
  • Operational improvement
  • Supervision
  • Dispute resolution
  • Process improvement
  • Problem resolution

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved results after 12 months.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Assessed loss exposures and policy ambiguities, providing detailed feedback that resulted in adjusting premium calculations for long-term profitability.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a consistent on-time closure rate of 67% by 2021.
  • Transported Salesforce to three years customer locations.
  • Achieved resolution 40% faster.
  • Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.

Summaries

  • Client-focused Independent Insurance Adjuster ensuring smooth communication with policyholders, achieving a 46% satisfaction rate through clear, timely updates and support.
  • Collaboration-focused professional, adept at working with legal and investigative teams on complex severe injury claims, recovering over $8 for clients in 2015.
  • Independent Insurance Adjuster with 13 years of successful project management and process improvement experience.
  • Certified in OSHA, consistently delivering high-quality investigative reports resulting in a 41% increase in claim approval rates year-over-year.
  • Adept at working with legal teams and providing expert testimony in arbitration cases, contributing to favorable outcomes in over 9 insurance dispute cases.
  • Accomplished in policy analysis.
  • Bringing a proven track record of success in Independent Insurance Adjuster roles throughout a progressive insurance industry career.
  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Review documentation and assess properties efficiently to determine damage levels, complete cost estimates, and maintain liability control.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Enhanced internal claims tracking systems using Jira, reducing processing errors by 69% and cutting average claim closure time by 6 months.
  • Optimized insurance policy analysis processes, reducing the occurrence of policy misinterpretations by 30%, improving overall client satisfaction through accurate coverage assessments.
  • Improved collaboration with external partners, including category, optimizing operational workflows and boosting claim resolution times by 60%.
  • Negotiated settlements on high-value property damage claims totaling $15, achieving a 76% customer satisfaction rate and reducing settlement times by three years.
  • Contributed to a 20% reduction in overpayments through detailed policy inspection and adjustments on 4 cases of high-value insurance claims.
  • Developed comprehensive training materials for new adjusters, which led to a 38% increase in onboarding speed and a more prepared adjuster workforce.
  • Specialized in power and utility equipment claims, collaborating with technical engineers to expedite settlements worth $3, cutting down the claim cycle by one year.
  • Identified high-risk claims based on historical data, reducing potential losses associated with fraudulent activity by $8 through pre-emptive measures.
  • Resolved product issue through consumer testing.
  • Created internal reports on adjuster performance reviews, providing actionable insights that increased claim accuracy by 53% in 2016, resulting in higher operational efficiency.

Affiliations

  • Insurance Institute of America (IIA)
  • Rotary International
  • International Association of Special Investigation Units (IASIU)
  • Certified Professional Adjuster (CPA) Designation
  • Association of Certified Fraud Examiners (ACFE)
  • National Claims Management Academy (NCMA) Alumni
  • National Association of Social Workers
  • Association of Licensed Insurance Adjusters (ALIA)
  • Certified Insurance Counselor (CIC) designation
  • State Licensed Insurance Adjuster in Phoenix

Certifications

  • Google Certified Professional Cloud Architect
  • Associate in Risk Management (ARM)
  • HAAG Certified Inspector - Residential Roofs
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Medicare Set-Aside Specialist (CMSP)
  • Certified Vehicle Fire Investigator (CVFI)
  • Associate in Loss Control Management (ALCM)
  • Accredited Lead-Based Paint Inspector Certification
  • Associate in Reinsurance (ARe)

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