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Skills

  • Stakeholder collaboration
  • Commercial property claims expertise
  • Process-streamlining for operational efficiency
  • Crisis management during catastrophic events
  • Regulatory compliance
  • Customer service
  • Supervision
  • Mentoring and training junior adjusters
  • Attention to detail in documentation
  • Team management

Work Experiences

  • Assessed risks for new and existing clients.
  • Achieved a 32% customer satisfaction rating.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Achieved recovery within 2019.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Aided in compliance during internal audits.
  • Oversaw the delivery of category project by method team, which resulted in category.
  • Achieved resolution 40% faster.
  • Examined claim forms and other records to determine insurance coverage.

Summaries

  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Collaboration-focused professional.
  • Adept at working with legal and investigative teams.
  • Adept at balancing multiple high-level claims simultaneously, exceeding claim closure targets and processing claims faster than the industry standard by 67%
  • Achieved 51% approval accuracy.
  • Strengths in process improvement and cross-functional collaboration backed up by Insurance training.
  • Collaboration-focused professional, adept at working with legal and investigative teams on complex severe injury claims, recovering over $8 for clients in 2015.
  • Committed to client retention.
  • Achieved a 26% retention rate for denied claims clients.
  • Hardworking Independent Insurance Adjuster with 9 years of telecommuting experience meeting customer needs.

Accomplishments

  • Contributed to a 20% reduction in overpayments through detailed policy inspection and adjustments on 4 cases of high-value insurance claims.
  • Successfully managed 9 concurrent cases of catastrophic loss claims, surpassing revenue targets by $16 through effective claim adjustment and negotiation.
  • Identified high-risk claims based on historical data, reducing potential losses associated with fraudulent activity by $8 through pre-emptive measures.
  • Reduced the time needed to close claims by 46% through streamlined assessment processes and advanced software solutions.
  • Developed comprehensive training materials for new adjusters, which led to a 38% increase in onboarding speed and a more prepared adjuster workforce.
  • Created internal reports on adjuster performance reviews, providing actionable insights that increased claim accuracy by 53% in 2016, resulting in higher operational efficiency.
  • Optimized insurance policy analysis processes, reducing the occurrence of policy misinterpretations by 30%, improving overall client satisfaction through accurate coverage assessments.
  • Proposed innovative solutions that minimized claim settlement duration by 60%, leading to faster client payouts and enhanced satisfaction.
  • Documented and resolved category which led to standard.
  • Collaborated with team of 3 in the development of system.

Affiliations

  • National Fire Protection Association (NFPA) - Affiliate Member
  • Chartered Property and Casualty Underwriters (CPCU) Society
  • Institute of Loss Adjusters (ILA)
  • National Claims Management Academy (NCMA) Alumni
  • Society of Human Resource Management
  • International Institute of Loss Adjusters (IILA)
  • American Society of Safety Professionals
  • Insurance Information Institute (III) Member
  • Forensic Expert Witness Association (FEWA)
  • Society of Registered Professional Adjusters (RPA)

Certifications

  • Certified Medicare Set-Aside Specialist (CMSP)
  • Licensed Auto Damage Appraiser - Illinois
  • Senior Claims Law Associate (SCLA)
  • Associate in Loss Control Management (ALCM)
  • Certified Risk Manager (CRM)
  • Certified Business Continuity Professional (CBCP)
  • Property and Casualty Adjuster License Colorado
  • Certified Professional Insurance Investigator (CPII)
  • Associate in Marine Insurance Management (AMIM)
  • National Flood Insurance Program (NFIP) Certification

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