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Skills

  • Advanced pain-management techniques
  • Client service personalization
  • Meeting planning
  • Operational improvement
  • Customer complaint resolution
  • Budgets
  • Errands
  • Client skincare education
  • Executive presentations
  • Childcare experience

Work Experiences

  • Made sure that personal and professional documents were filed properly.
  • Achieved a personal sales increase of 66% through personalized client recommendations of add-on services.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Drove kids to and from school, activities, and doctor's appointments.
  • Achieved a flawless safety audit score by PMP.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Achieved a client recall improvement of 57%.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Addressed overbooking issues.

Summaries

  • Compassionate Waxer with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Customers are served by a Care Attendant, who ensures that their needs are met.
  • Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
  • Expertise in emergency response and ongoing conditions monitoring.
  • Event coordination, scheduling, and correspondence are all skills she possesses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Multitasking expert with expertise in Power BI and correspondence management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved consistently high ratings on post-service client surveys, averaging framework out of 11.
  • Maintained an appointment booking accuracy rate of 16%, reducing client overbooking through effective time management.
  • Provided pre-appointment consultations to match services with skincare concerns, boosting service personalization by 63%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced incidents of client allergic reactions by 17% by incorporating improved skin sensitivity consultation forms.
  • Trained in the latest skincare product lines, achieving upsell success with 70% of clients purchasing additional items.
  • Contributed to the salon's revenue growth by successfully selling aftercare products and upselling treatments, achieving 73% sales increase month-over-month.
  • Developed and implemented hygiene protocols that consistently passed local health inspections with 100% compliance.
  • Resolved client concerns promptly, achieving a 82% effective resolution rate and contributing to client retention increase.

Affiliations

  • National Estheticians' Rejuvenating Association
  • Freemason
  • Project Management Institute
  • International Council of Nurses
  • CIDESCO USA - International Standards for Beauty and Spa Therapy
  • National Association of Waxing and Skin Care Experts
  • Certified Skin Therapist Training Collective
  • Society of Women Engineers
  • Professional Beauty Association (PBA)
  • International Association of Administrative Professionals

Certifications

  • Eyebrow Design and Wax Certification from Beacon Labs
  • CompTIA A+ Technician
  • Advanced Waxing Techniques Certification from Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Hygiene and Sanitation Standards Training from Meridian
  • Advanced Intimate Waxing Techniques from Cedar Works
  • Sugaring and Waxing Body Certification from program
  • Advanced Facial and Waxing Techniques Training from Cedar Works
  • Licensed Esthetician (State Board of Columbus)
  • First Aid/CPR Certification – American Red Cross

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