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Skills

  • Data collection and analysis
  • Negotiation
  • Sales pipeline management
  • Business Development
  • Process improvement
  • Risk assessment and mitigation
  • Business analysis
  • Client relationship management
  • MS Office
  • Cash handling procedures

Work Experiences

  • Adapted branch strategies.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved continuous improvement of KPIs by 24%.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Increased productivity by 5% while lowering staffing and operational costs.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Achieved 14% of targets consistently.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that initiative operations ran smoothly.
  • Achieved growth of $18 in loans.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of performance reporting and cross-functional collaboration as well as vendor management training.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Client relations, workflow optimization, and data analysis are all well-trained.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated category manager with a track record of best practices and operations in the Miscellaneous.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.

Accomplishments

  • Successfully increased branch sales by 58% through the implementation of cross-selling techniques and targeted customer outreach.
  • Engaged in strategic partnerships with local businesses, increasing referral programs and resulting in a 18% growth in new accounts.
  • Monitored and improved cash handling protocols, reducing discrepancies by 35% over 6 months.
  • Documented and resolved metric which led to system.
  • Trained and mentored junior banking staff, 17 of whom transitioned into managerial positions within 18 months.
  • Implemented feedback loops between customers and service representatives to improve first-contact resolution by 26%.
  • Implemented enhanced training modules that reduced escalated complaints by 81%, leading to an overall service improvement.
  • Facilitated professional development programs resulting in 25% increased employee retention and career advancement outcomes.
  • Led a cross-functional team to introduce procedure, improving operational efficiency by 56% across all departments.
  • Collaborated with regional leadership to create a succession plan, placing 6 new leaders into critical branch roles.

Affiliations

  • American Society of Safety Professionals
  • Center for Financial Training (CFT)
  • Chamber of Commerce Financial Strategy Committee
  • Association for Supply Chain Management (APICS)
  • Financial Planning Association (FPA)
  • Toastmasters
  • Society of Human Resource Management
  • Credit Union National Association (CUNA)
  • Institute of Finance & Management (IOFM)
  • National Association of Credit Management (NACM)

Certifications

  • Certified Financial Services Auditor (CFSA)
  • Salesforce
  • CompTIA A+ Technician
  • American Institute of Banking (AIB) Supervisory Certificate
  • Digital Banking & Payment Systems Certification Salesforce
  • AML/KYC Practitioner Certification Cedar Works
  • Certified Risk and Compliance Management Professional (CRCMP)
  • NACHA Accredited ACH Professional (AAP)
  • Certified Ethical Hacker (CEH) - 2024
  • Certified Treasury Professional (CTP)

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