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Skills

  • Business operations
  • Document control
  • Stakeholder management
  • Austin Logistics call center systems
  • Promotional support
  • Cross-functional team collaboration
  • Automatic call distribution ACD system
  • Flexible scheduling
  • Invoice processing
  • Lotus Notes

Work Experiences

  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • In charge of quality communication, customer service, and product representation for each client.
  • Promptly informed the leadership team of any violations of store policies.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Kept up with market and product trends to effectively answer customer questions.
  • Returns and exchanges were handled by me.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Trained 14 new employees in procedures and policies in order to improve team performance each quarter.
  • Calculated accurate sales prices for purchase transactions.
  • Held each member of my team accountable for meeting brand and performance objectives.

Summaries

  • Client Coordinator is articulate and driven to succeed.
  • Pragmatic
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Method and category are examples of abilities.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Expert
  • Client Coordinator with 4 years of successful strategic planning and data analysis experience.
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Customer service specialist with 15 years of process experience who is dedicated and detail-oriented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Analyzed client behavior patterns to create effective communication campaigns, leading to a 65% rise in customer engagement and satisfaction.
  • Collaborated with team of 16 in the development of procedure.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Onboarded 2 new clients annually, achieving a 57% satisfaction rate based on post-onboarding feedback surveys, while minimizing churn.
  • Coordinated with internal teams to provide clients with updated product knowledge, resulting in a 75% increase in service renewals during 18 months.
  • Used data insights from client interactions to develop personalized strategies, boosting client engagement and increasing retention by 69%.
  • Standard 11 WPM data entry rate, with 10% accuracy.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.

Affiliations

  • Business Process Management (BPM) Institute
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Certified Customer Service Professional (CCSP) by CSPN
  • Society for Human Resource Management (SHRM)
  • Worldwide Employee Assistance Professionals Association (EAPA)
  • Project Coordination Certification - Harbor & Co.
  • Inbound Marketing Certification (HubSpot Academy)
  • Women in Business Network (WIBN)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Client Service Professional (CCSP) through Northwind
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • ITIL Foundation Certification in IT Service Management - system
  • Certified User Experience Professional (CUXP) - process
  • HubSpot Service Hub Certification - HubSpot Academy

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