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Skills

  • Organized
  • Invoice processing
  • Promotional support
  • Analytical thinking
  • Business operations
  • Proficient in MS Office
  • Document control
  • Excellent multi-tasker
  • Employee scheduling
  • Filing

Work Experiences

  • Helped customers with complaints about the store and products.
  • Kept track of everything.
  • Provided product and service information to customers.
  • Raised the stakes.
  • Calculated accurate sales prices for purchase transactions.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Was in charge of all day-to-day operations at 2 store locations.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Trained 14 new employees in procedures and policies in order to improve team performance each quarter.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Method and category are examples of abilities.
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Client Coordinator is skilled at bending and flexing in response to change.
  • Client Coordinator with 4 years of successful strategic planning and data analysis experience.
  • Ambitious
  • Adaptable, tenacious, and capable project manager with over 6 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Created and maintained a project timeline for clients, successfully reducing project delays by 17% and improving overall deliverables quality.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Built and maintained strong client relationships by providing tailored solutions, resulting in a 81% increase in long-term contract renewals.
  • Delivered compelling product updates to clients, highlighting the advantages, which drove a 64% increase in feature adoption.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Prepared detailed monthly client reports, showcasing measurable success, which increased client satisfaction and strengthened communication.
  • Enhanced client communication workflows by automating cross-functional collaboration, improving client satisfaction scores and response time by 30%.
  • Managed escalated client issues by collaborating with cross-functional teams, achieving a 72% resolution within 15 days.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Created a client retention framework for at-risk accounts, reducing customer churn by 53% over two years.

Affiliations

  • Freemason
  • Inbound Marketing Certification (HubSpot Academy)
  • LinkedIn Learning - CRM Systems Management Certification
  • Certified Client Service Specialist (CCSS)
  • Jaycees
  • American Business Women's Association (ABWA)
  • Customer Service Institute of America (CSIA)
  • HubSpot CRM Implementation Certification
  • American Marketing Association
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified User Experience Professional (CUXP) - process
  • Certified Salesforce Consultant - Salesforce Certification
  • Leadership & People Management Certification - system
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • HubSpot Service Hub Certification - HubSpot Academy
  • Certified Account Management Specialist (CAMS) - National Account Management Association
  • Microsoft Certified Systems Engineer (MCSE)

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