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Skills

  • Active Data Online
  • Medicare and Medicaid eligibility
  • Shipment processing
  • Patient care and physical therapy
  • Cross-functional team leadership
  • Cash handling and management
  • Call center transactions
  • Detail-oriented
  • Mandarin fluency
  • Processing warranties

Work Experiences

  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Customer service training processes were implemented and developed by me.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Invented
  • Consistently outperformed my daily credit card application goals.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Was quick to respond to potential customers' questions and requests.

Summaries

  • Service Writer is skilled at bending and flexing in response to change.
  • Pragmatic
  • Successful in forming strong bonds with vendors and teammates in order to provide excellent and timely service.
  • When discussing issues and solutions with customers, be personable.
  • Innovative
  • With excellent analytical, schedule management, and document preparation skills, handle all types of customer service requirements in system environments.
  • Ambitious
  • With extensive experience in the metric industry, I am a knowledgeable and dedicated customer service professional.
  • Deadline-driven
  • Dedicated to exceeding expectations and leading the team to success.

Accomplishments

  • Negotiated with service part suppliers to secure more favorable pricing structures, saved the company 15% on parts and materials over a 2018-year period.
  • Reduced vehicle service backlog by 23% through accurate upfront diagnostics, enabling quicker turnaround times and enhanced customer satisfaction.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Increased sales 15% over three years.
  • Validated over 11 daily work orders for completeness and accuracy, reducing service delays by 58% through optimized scheduling.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Spearheaded a targeted reminder campaign to inform customers of upcoming scheduled services, increasing appointment adherence by 18% within 15 months.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Managed service estimates for 15 clients daily, maintaining a 67% approval rate, resulting in reliable and timely service completions.
  • Facilitated a seamless customer experience by adjusting repair estimates based on real-time diagnostics, reducing discrepancies by 64% and increasing client trust.

Affiliations

  • Lions Club
  • Association of Diesel Specialists (ADS)
  • Institute for Automotive Business Excellence (IABE)
  • Automotive Management Institute (AMI)
  • OnBoarding Professional Skill Development Group (OPSD Integrated)
  • American Marketing Association
  • Society of Women Engineers
  • Customer Service and Support Professionals Network (CSSPN)
  • Certified Automotive Fleet Manager (CAFM)
  • American Automotive Policy Council (AAPC)

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce
  • Automotive Business Management Certification - Meridian
  • Computer Training Certificate
  • Fleet Maintenance Operations Manager Certification - Beacon Labs
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Protection Officer (CPO)
  • Automotive Service Consultant Certification - ASE Certified 2019
  • Automotive Maintenance and Light Repair Certification - ASE Certified 2015

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