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Skills

  • Order delivery practices
  • Problem-solving
  • Menu memorization
  • Dinner service planning
  • Cash reconciliation
  • Extremely organized
  • Standard equipment
  • Pricing tool development
  • Document scanning
  • Process implementation

Work Experiences

  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Created and updated signage to promote new products and price changes.
  • Standard helped me achieve $97,000.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Created food and beverage products that met the company's quality and quantity requirements.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Met customer orders on time and on budget while adhering to pricing, packaging, and weighing guidelines.
  • Prepared sandwiches, soups, salads, and beverages on the grill, microwave, and steam tables to promote fresh and high-quality products.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Increased store sales to $7 within three years by upselling process and initiative items with beverages.

Summaries

  • Well-versed in a variety of brews and known for interacting with people from all walks of life.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Among his accomplishments is the creation of a program app for use in the system industry.
  • With a strong work ethic, he is laser-focused.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Offering 6 years of customer service, procedure food preparation, and stocking and organizing deliveries experience.
  • Framework are well-understood.

Accomplishments

  • Documented and resolved system which led to method.
  • Reduced shrinkage and loss by implementing a rotating stock system, ensuring that perishable goods were utilized efficiently and waste decreased by 70%.
  • Generated 5% in additional profits during special events and promotions through well-executed merchandising and marketing strategies.
  • Provided excellent customer service to 11 customers daily, resulting in a 84% increase in return visits, as measured by customer feedback surveys.
  • Coordinated daily order fulfillment with third-party delivery services, reducing delivery errors by 34% and boosting positive customer reviews.
  • Managed daily operations, including opening and closing procedures, ensuring compliance with company security policies and reducing incidents of theft by 60%.
  • Managed customer complaints by offering prompt resolutions and personalized service, reducing negative reviews by 40% over 18 months.
  • Led the adoption of Microsoft Excel for tracking daily sales reports, increasing reporting efficiency by 24%.
  • Delivered exceptional service during peak hours, adeptly managing high customer volume without sacrificing quality or speed of service.
  • Collaborated with team of 2 in the development of procedure.

Affiliations

  • National Coffee Association - Engaged in Industry Trends and Best Practices
  • Society of Women Engineers
  • Project Management Institute
  • National Food Safety Education Month Participant
  • Customer Service Professionals Network - Active Member
  • Event Coordinator for metric, 2020
  • ServSafe Certification in Food Handling and Safety Procedures
  • Food & Hospitality Trade Shows - Regular Attendee since 2022
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Coffee Master - Harbor & Co.
  • Certified Protection Officer (CPO)
  • Certified Restaurant Professional (CRP)
  • Certified Sales Professional (CSP) for Restaurants
  • Cisco Certified Network Associate (CCNA)
  • National Restaurant Association Food Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Health and Safety in Food Hygiene Certificate - Level 2
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Nutrition and Wellness Consultant

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