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Skills

  • Process marketing
  • Cross-functional team collaboration
  • Budgets
  • Scheduling understanding
  • Staff training
  • Revenue generation
  • Pipeline management
  • Upselling and cross-selling
  • Retention strategies
  • Sales presentation development

Work Experiences

  • Managed HubSpot inventory to improve sales pitches and closed more than 9 sales in two years.
  • Achieved results in Atlanta region.
  • Achieved 27% adoption within the first 6 months.
  • Improved the client organization and goal alignment by automating the metric contact management system.
  • Attracted 5 potential clients.
  • Analysed competitor offerings.
  • Awarded President's Club for outstanding sales performance.
  • Acquired 14 new customers, resulting in 4% revenue for the team.
  • Met sales and service targets of $16 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Achieved an average 3-year contract size of $14.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable and detail-oriented.
  • Achieved a 31% renewal rate.
  • Achieved 80% improvement in sales pipeline in Chicago.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • B2B Sales Consultant with 14 years of successful cross-functional collaboration and data analysis experience.
  • Costs were consistently reduced while profits were increased.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Achieved a 68% client retention rate.

Accomplishments

  • Introduced a new client-retention program, reducing churn by 46% and generating maximum lifetime customer value
  • Implemented a competitive analysis framework that allowed the company to reposition offerings and win 49% more RFPs
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and refined a sales scripting process that improved closing rates by 35% for outbound B2B calls
  • Designed and presented customized sales presentations to clients, resulting in a $226,000 uplift in closed deals
  • Worked with product teams to adjust product development and feature sets based on real-time feedback from enterprise clients
  • Collaborated with operations and adjusted product positioning to meet client needs, resulting in a 56% increase in customer satisfaction scores
  • Collaborated with customer service to resolve post-sale issues, successfully reducing refund rates by 54% and improving NPS scores
  • Negotiated and sealed long-term contracts worth $118,000 in new business, increasing company market share in the Miscellaneous
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Professional Sales Association (PSA)
  • Society of Women Engineers
  • National Association of Sales Professionals (NASP)
  • Rotary International
  • Certified Business Consultant (CBC) Program
  • National Contract Management Association (NCMA)
  • International Customer Management Institute (ICMI) – B2B Customer Engagement
  • Association of Information Technology Professionals
  • Lions Club

Certifications

  • Negotiation Mastery Certification Ironclad Systems
  • Challenger Sales Model Certification - Ironclad Systems
  • SPIN Selling Certification
  • Certified Inside Sales Manager (CISM)
  • Google Certified Professional Cloud Architect
  • CPQ Specialist Certification (Configure, Price, Quote)
  • SAFe® 5 Practitioner Certification (SPC) in Agile Sales
  • Certified Virtual Selling Consultant (CVSC)
  • Certified Go-To-Market Strategy Professional Harbor & Co.
  • LinkedIn Marketing Solutions Fundamentals

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