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Skills

  • Adapting to fast-paced work environments
  • Client needs assessment
  • Basic repair knowledge
  • Business operations
  • Customer specification adherence
  • Lead time reduction through efficient processing
  • Process improvement
  • Schedule coordination
  • Customer service
  • SAP expertise

Work Experiences

  • Achieved a 98% on-time delivery rate.
  • Answered phone calls in a timely and courteous manner in order to encourage customers to visit the store.
  • Completed projects of up to 10 pages.
  • Achieved a 47% increase in repeat business.
  • Coordinated large-volume print and copy projects exceeding 18 pages for corporate clients with a consistent 98% on-time delivery rate.
  • Assisted clients in selecting paper types.
  • Boosted walk-in business by 56%.
  • Used streamlined to engage business customers and drive sales of copy and print services.
  • Created digital proofs for client review.
  • Achieved results in 2017.

Summaries

  • Assembled large-scale print jobs.
  • Boosted overall workflow efficiency in the copy center.
  • Advised team on how to systematically troubleshoot Tableau machines, leading to a 80% increase in equipment uptime in the copy center.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved growth over 2019.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with sales teams to cross-sell services, directly contributing to a 6 monthly revenue increase for the company.
  • Copy Center Associate who is dedicated to maintaining performance reporting equipment in order to achieve consistent operation and minimal downtime.
  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Copy Center Associate with 9 years of successful data analysis and project management experience.

Accomplishments

  • Recommended advanced printing technologies to the team, boosting output capacity by 15%.
  • Delegated tasks effectively during high-volume periods, ensuring 17% of all jobs were completed ahead of schedule.
  • Trained 5 new team members on company print solutions and POS systems, improving overall team efficiency.
  • Assisted with the design and implementation of eco-friendly print initiatives, reducing waste and saving the company roughly 2 annually.
  • Implemented a new inventory management system that reduced paper and toner stockouts by 32%.
  • Customized print solutions for over 10 business clients, resulting in increased repeat business and higher satisfaction ratings.
  • Identified and adopted cost-saving alternatives for printing supplies, cutting expenses by 71% annually.
  • Collaborated with colleagues to streamline print order processing, reducing turnaround time by 34%.
  • Maintained a 75% satisfaction rating on client print orders by delivering high-quality output within strict deadlines.
  • Managed the printing and copying of confidential legal documents with a 85% accuracy rate, ensuring client trust.

Affiliations

  • Association of Information Technology Professionals
  • Society for Marketing Professional Services (SMPS) for Cross-Selling Techniques
  • Association for Supply Chain Management (APICS)
  • Affiliation with the Graphic Arts Education and Research Foundation (GAERF)
  • Association for Print Technologies (APTech) Affiliation
  • Sales and Printing Services Conference Speaker 2020
  • Certified Document Solutions Specialists via JiraITIL
  • Association for Computing Machinery
  • Lean Six Sigma Green Belt Member - Process Efficiency
  • Lions Club

Certifications

  • CompTIA Network+
  • Certified Customer Service Professional (CCSP) from Ironclad Systems
  • Fundamentals of Print Production Management Certification by Lakeside Partners
  • QuickBooks Certification 2023 for Small Business & Print Services
  • Certified in Adobe Acrobat for Print Production and Document Handling
  • Certified Production Printing Specialist by Asana Vendor
  • Certified Document Imaging Architect (CDIA+) by CompTIA
  • Certified Print Device Technician through framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Print Supply Chain Professional from Brightline

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