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Skills

  • Multitasking across several print tasks
  • Performance monitoring and improvement
  • SAP expertise
  • Custom print order fulfillment
  • Customer service excellence
  • Confidential Document Handling
  • Client needs assessment
  • Problem resolution
  • Business operations
  • MS Office

Work Experiences

  • Boosted walk-in business by 56%.
  • Conducted detailed quality checks for every large-format print job, preventing 6 potential customer returns due to print errors.
  • Collaborated with team members.
  • Contributed data to improve operational procedures.
  • Achieved a 47% increase in repeat business.
  • Created digital proofs for clients to review and approve before pressing large-scale print runs, reducing reprint costs by 11 annually.
  • Achieved savings of $15 over 8 quarters.
  • Completed high-volume scanning, binding, and laminating tasks for local businesses, leading to a 51% growth in customer satisfaction within 15 months.
  • Performed the past year maintenance to ensure that the equipment was in good working order.
  • Assessed customer needs through implemented to provide satisfactory experiences.

Summaries

  • Detailed knowledge of machine setup and adjustment.
  • Copy Center Associate who is dedicated to maintaining performance reporting equipment in order to achieve consistent operation and minimal downtime.
  • To meet customer needs, skilled in operating print, copy, and scanning equipment.
  • Achieved 100% confidentiality for financial print jobs.
  • Copy Center Associate is a multi-talented Copy Center Associate who is consistently rewarded for planning and operational improvements.
  • Collaborated with vendors to secure bulk discounts, leading to a total savings of $18 over 7 fiscal quarters.
  • 5 years of expertise in high-volume print project management.
  • Expert at preparing finished goods for quality inspection.
  • Collaborated with sales teams.
  • Achieved high customer satisfaction.

Accomplishments

  • Worked closely with the sales department on promotions, resulting in a 53% increase in bundled service sales.
  • Initiated and executed advertising campaigns for print services, leading to a 55% rise in foot traffic over 2 months.
  • Collaborated with team of 9 in the development of standard.
  • Played a pivotal role in reducing order errors by reviewing and streamlining the copy center’s intake process, achieving a 78% accuracy improvement.
  • Led the implementation of a digital filing system that helped reduce document retrieval time by 32%.
  • Recommended advanced printing technologies to the team, boosting output capacity by 15%.
  • Collaborated with vendors to ensure consistent supply of print materials, successfully reducing outages by 44%.
  • Regularly advised clients on the most effective layouts and designs for marketing print materials, contributing to an 10 revenue boost.
  • Customized print solutions for over 10 business clients, resulting in increased repeat business and higher satisfaction ratings.
  • Engaged with clients to create customizable promotional materials, which led to upselling opportunities totaling over 13 in additional revenue.

Affiliations

  • Lean Six Sigma Green Belt Member - Process Efficiency
  • Certified Professional in Print Budget Management by category
  • Sales and Printing Services Conference Speaker 2020
  • American Medical Informatics Association
  • Freemason
  • Association for Print Specialists (APS) for Continuing Education
  • Certification in Adobe InDesign 2015
  • American Marketing Association
  • Printing Industries of America (PIA) membership
  • Project Management Institute

Certifications

  • Certified Public Accountant (CPA)
  • Binding and Finishing Techniques Certification by Vantage
  • Certified Print Finishing Specialist (CPS) from Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Service Excellence Certification from Beacon Labs – Focus on Print and Customer Service
  • Fundamentals of Print Production Management Certification by Lakeside Partners
  • Certified Print Media Customer Specialist (PMC) through Beacon Labs
  • CompTIA Security+
  • Certified Imaging & Printing Support Technician through HubSpot Vendor
  • Basic Certification in Safe Document Destruction and Confidentiality Handling

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