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Skills

  • Business operations
  • First Aid/CPR
  • Process improvement
  • Vehicle inspections
  • Customer service
  • Operational improvement
  • Automotive diagnostics
  • Maintenance and repairs
  • Cross-functional team collaboration
  • Administrative support

Work Experiences

  • Tire pressure was adjusted on vehicles, and customers were warned about leaks and tire damage.
  • Provided accurate estimates for needed repairs while also fully educating customers on their options and plans of action.
  • Complete vehicle maintenance inspections, including tires, brakes, and all fluid levels, were performed by me.
  • Identified and removed faulty components for expert adjustment, repair, or replacement.
  • Achieved this over a 4-month period.
  • Achieved a 29% reduction in incidents.
  • Analyzed vehicle schematics to determine what parts were needed and placed orders accordingly.
  • Calibrated repaired systems to meet manufacturer performance specifications.
  • Achieved 15 consecutive months without incident.
  • Used Microsoft Excel to dismount and remount tires so that I could perform air checks, rotations, and rebalances.

Summaries

  • Lean certified
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Ability to recognize framework issues and integrate metric solutions to achieve procedure.
  • Within Miscellaneous, senior Oil Changer and outstanding performer in data analysis and quality assurance.
  • With skilled assessment, repair, and installation techniques, return vehicles to full functionality.
  • Concentrate on category vehicles, such as program and framework.
  • Skilled in coolant and transmission flushes, tire air pressure checks, and belt and filter replacements.
  • Oil Changer who is always on time, providing 12 years of vehicle maintenance and repair.
  • Results-oriented Miscellaneous professional with strategic planning, data analysis, and strategic planning strengths.
  • Communicative and team-oriented, with ServiceNow expertise.

Accomplishments

  • Collaborated with customers and service advisors to explain necessary services, leading to an 59% increase in customer education and trust.
  • Received Innovation Award for consistently achieving target upsell goals, contributing to a 27% revenue increase for the oil change service department.
  • Implemented safety best practices leading to a streak of zero injury-related incidents for 18 consecutive months.
  • Tracked and analyzed customer feedback through post-service surveys, implementing changes that contributed to a 45% improvement in service rating.
  • Managed daily, weekly, and monthly restocking efforts, minimizing idle time due to stock shortages and maintaining 43% inventory readiness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively escalated customer concerns to management when necessary, ensuring issues were addressed quickly and appropriately.
  • Coordinated the phase-out and proper disposal of outdated oils, complying with environmental standards and reducing waste.
  • Collaborated with a cross-functional team to streamline our vehicle intake process, cutting wait times by 50%.
  • Designed and implemented a training program for new hires, improving onboarding efficiency and reducing errors by 38%.

Affiliations

  • National Association of Social Workers
  • Society of Automotive Engineers (SAE)
  • Certified Lubrication Specialist (CLS)
  • Lions Club
  • Automotive Career and Education Services (ACES) Network
  • Transportation Maintenance Technology Society (TMTS)
  • International Mobile Air Conditioning Association (MACS)
  • International Council of Nurses
  • National Safety Council (NSC)
  • American Marketing Association

Certifications

  • Certified Lubrication Specialist (CLS), Northwind
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • Environmental Protection Agency (EPA) 609 Certification – MVAC Technician
  • Salesforce
  • First Aid/CPR
  • AC Delco Engine Oil Service Training – Lakeside Partners
  • Fleet Service Professional Certification – Ironclad Systems
  • Certified Change Management (Machines) Certification – Brightline

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