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Skills

  • Operational improvement
  • Planning and coordination
  • Customer relationship management
  • First Aid/CPR
  • Workshop Organization
  • Oil changes
  • Battery replacements
  • Cross-functional team collaboration
  • Sensor operation
  • Electronics systems

Work Experiences

  • Used specialized devices to test electronic components and computer controls.
  • Used Microsoft Excel to dismount and remount tires so that I could perform air checks, rotations, and rebalances.
  • Tire pressure was adjusted on vehicles, and customers were warned about leaks and tire damage.
  • Kept customers informed about the status of service work and the expected completion timeframe.
  • Organized all work areas by maintaining tools, test equipment, and materials.
  • Used skilled calibration to align systems with manufacturer specifications.
  • Conducted vehicle inspections to determine the need for oil and filter changes and provided feedback to customers.
  • Used engine degreaser and scrubbing brushes to clean engines to prevent rust and remove dirt and grime.
  • Checked brakes and rotated tires on vehicles.
  • Achieved 54% customer satisfaction.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Within Miscellaneous, senior Oil Changer and outstanding performer in data analysis and quality assurance.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • Strong technical skills and experience in data analysis.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Concentrate on category vehicles, such as program and framework.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Motivating leader who has built and managed category teams in the past.
  • Oil Changer expert with 11 years of experience maintaining and repairing process systems.

Accomplishments

  • Tracked and analyzed customer feedback through post-service surveys, implementing changes that contributed to a 45% improvement in service rating.
  • Conducted routine quality assurance checks, identifying equipment issues early, leading to cost savings of $110,000 annually.
  • Received Innovation Award for consistently achieving target upsell goals, contributing to a 27% revenue increase for the oil change service department.
  • Recognized for achieving top 68% customer satisfaction scores in 2023 by focusing on customer service and efficiency.
  • Performed fluid inspections and refills for over 7 vehicles daily, reinforcing other service departments' operations’ fluid needs.
  • Improved customer retention by offering complimentary vehicle check-ups, leading to a 54% increase in repeat business.
  • Collaborated with team of 12 in the development of method.
  • Successfully diagnosed and fixed minor vehicle issues in 27% of cases during routine oil changes, enhancing customer trust and satisfaction.
  • Generated detailed maintenance reports for company fleet vehicles using Adobe Creative Suite, aiding long-term vehicle performance management.
  • Collaborated with a cross-functional team to streamline our vehicle intake process, cutting wait times by 50%.

Affiliations

  • Rotary International
  • National Automotive Task Force (NATF)
  • Vehicle Maintenance and Repair Association of Atlanta
  • Green Garage Certification for Automotive Technicians
  • Association for Supply Chain Management (APICS)
  • Better Business Bureau (BBB) Accredited Automotive Service Member
  • International Association of Administrative Professionals
  • Certified Preventative Maintenance Specialist – OSHA
  • American Petroleum Institute (API) Accredited Service Member
  • National Association for Fleet Administrators (NAFA)

Certifications

  • Safety and Pollution Prevention (S/P2) Automotive Certification
  • Certified Lubrication Specialist (CLS), Northwind
  • Microsoft Office Specialist (MOS)
  • Automotive Service Excellence (ASE) – Engine Repair Certification
  • Customer Service and Operations Certification – Lakeside Partners
  • Automotive Service Excellence (ASE) Certification – Suspension and Steering (A4)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified - Cedar Works
  • Certified Automotive Tire Service (ATS) Technician
  • Automotive Technology Certification Seattle – Summit Group

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