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Skills

  • Business operations
  • Content development for specialized Power BI systems
  • Customized training plans
  • Compliance Training Implementation
  • Advanced ServiceNow systems training
  • Project organization
  • Needs assessment and gap analysis
  • Curriculum evaluation through quantitative surveys
  • Multimedia content creation for learning modules
  • Process improvement

Work Experiences

  • Contributed to uniformity in operations.
  • Administered oral medications, intramuscular injections, and intravenous fluids to help patients with their symptoms.
  • Coordinated multilingual training sessions for standard workforce, improving knowledge retention and cross-border collaboration efficiency.
  • Achieved 39% positive feedback on surveys.
  • Achieved a 44% reduction over 2015.
  • Created data-driven evaluation metrics.
  • Authored training manuals and guides.
  • Assisted patients with daily tasks such as bathing, dressing, and eating.
  • Achieved a 81% reduction in operational errors.
  • Was in charge of a variety of general office tasks, including answering multiple phone lines, filling out insurance forms, and mailing monthly invoice statements to patients.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted gap analysis.
  • Accomplished Practical Trainer focused on compliance.
  • Collaborative Practical Trainer experienced in conducting needs assessments that drove program optimization, resulting in a 17% compliance increase across Columbus teams.
  • Conducted crucial training to improve safety rating.
  • Administered training courses that reduced operational errors by 46%.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Achieved a 48% increase in participant engagement.
  • Adept at developing immersive learning environments.

Accomplishments

  • Organized and led performance review simulations, improving leadership team preparedness by 27% based on feedback results.
  • Customized industry-specific training for Harbor & Co., helping the organization achieve a reduction in shadowing time by 38% compared to previous cycles.
  • Conducted needs assessments for every training cycle, which resulted in tailored sessions and an overall course improvement score of 66% from participants.
  • Collaborated with team of 16 in the development of process.
  • Documented and resolved program which led to category.
  • Coordinated the evaluation and rollout of new training software, improving internal communications and reporting by 66% for Ironclad Systems.
  • Implemented LMS-based tracking and reporting systems, streamlining training delivery and reducing course completion time by 23%.
  • Created ongoing professional development strategies using process, leading to enhanced learner progression and a 40% increase in cross-training participation.
  • Generated user-friendly reports from LMS data, aiding management in decision-making and reducing time required for evaluations by 46% hours per quarter.
  • Collaborated with external stakeholders to offer comprehensive product training, contributing to a 28% lift in customer adoption rates.

Affiliations

  • National Society of Leadership and Success (NSLS)
  • The eLearning Guild
  • International Association of Facilitators (IAF)
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses
  • HR Certification Institute (HRCI) – for compliance training certifications like PHR or GPHR
  • Women in Learning and Leadership (WILL)
  • Professional Association for Instructional Design (PAID)
  • Project Management Institute (PMI) – specifically for change management during training projects
  • Raleigh Chamber of Commerce Training and Development Committee

Certifications

  • Train-the-Trainer Certification – Cedar Works
  • Professional Certificate in Training and Development – initiative
  • Human Resource Development (HRD) Certificate – program
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Project Management Professional (PMP) - PMI
  • Apple Certified Associate (ACA)
  • Advanced Facilitation Skills Certification
  • Master Trainer Certification, Ironclad Systems
  • ServSafe

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