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Skills

  • Sales and marketing
  • Project organization
  • Risk management
  • Conflict resolution
  • Problem-solving
  • Business Planning
  • Market share growth
  • Customer service excellence
  • Customer service
  • Organization

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Achieved $10 in savings.
  • Achieved revenue growth of $3.
  • Boosted team flexibility.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved growth of 77%.

Summaries

  • Dedicated to providing high-quality services and products.
  • Working Manager is a multi-talented Working Manager who is consistently rewarded for planning and operational improvements.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Expertise in technology and product development.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Professional who is both energetic and poised.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully negotiated 11 high-value contracts with framework, contributing to a 8 cost savings in the fiscal year.
  • Onboarded 5 senior team members, propelling a 27% improvement in team productivity and knowledge sharing.
  • Led the integration of 16 new software solutions, which improved project tracking capabilities and enhanced team productivity by 74%.
  • Successfully managed stakeholder expectations through transparent communication, resulting in a 71% improvement in stakeholder satisfaction scores.
  • Documented and resolved procedure which led to method.
  • Analyzed team performance metrics and made data-driven recommendations that resulted in a 59% decrease in project delays.
  • Launched a comprehensive cross-functional training program that resulted in a Excellence Award for team performance.
  • Architected organizational changes that enhanced workforce flexibility, increasing employee satisfaction by 73% and reducing operational bottlenecks.
  • Coordinated the launch of a regional marketing initiative in Atlanta, leading to a 33% increase in brand awareness and customer engagement.

Affiliations

  • Lions Club
  • International Association of Business Communicators (IABC)
  • Association for Computing Machinery
  • International Coaching Federation (ICF)
  • Institute of Leadership and Management (ILM)
  • Association for Operations Management
  • Harvard Business School Executive Education Programs – Completed Leadership & Management Excellence Track 2016
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) – Certified in Project Management OSHA (2019)
  • National Association of Wholesaler-Distributors (NAW)

Certifications

  • Certified in Strategy and Competitive Analysis (CSCA)
  • Google Certified Professional Cloud Architect
  • CompTIA Project+
  • Certified Lean Manager (CLM)
  • Certified Customer Experience Professional (CCXP)
  • Certified International Supply Chain Professional (CISCP)
  • CompTIA A+ Technician
  • Certified Professional in Management (CPM) – from procedure
  • ISO 9001:2015 Quality Management Certification
  • Certified Information Systems Auditor (CISA)

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