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Skills

  • Team building
  • Continuous process improvement
  • Insurance billing
  • Organization
  • Cross-functional team collaboration
  • Crisis intervention strategies
  • Planning and coordination
  • Inventory management
  • Relationship development
  • Appeals case guidance

Work Experiences

  • Assisted clients in navigating regulatory frameworks.
  • Finished program of project, which resulted in system.
  • Authored policy briefs detailing federal procedure enhancements, which were adopted into standard operating procedures in 2022, saving $14 annually.
  • Answered 11 phone calls per several months to assist customers.
  • Kept my program knowledge up to date by doing performance reporting and strategic planning.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Acted as the primary liaison between federal agencies and clients.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved a 47% higher approval rate.

Summaries

  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • School Counselor with a passion for assisting students in achieving personal and academic success.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • System, process, and system are all available.
  • 15 years of experience in federal regulations compliance.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Federal Operations Counselor.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strategic thinker with expertise in process improvement.

Accomplishments

  • Trained a team of 17 junior counselors on federal compliance protocols, leading to faster onboarding and 33% performance improvement within 12 months.
  • Served as the primary point of contact for high-profile cases, leading to a 26% improvement in case resolution time.
  • Integrated new data analytics software, which improved tracking efficiency by 26% and decreased case backlog.
  • Provided policy clarification to clients, reducing the number of policy-related inquiries by 84% over the past year.
  • Improved client understanding of their federal benefit options, increasing the usage of available resources by 33%.
  • Held responsibility for monitoring and distributing complex policy updates, ensuring 71% compliance with changing federal guidelines.
  • Partnered with IT teams to develop an electronic filing system, reducing paper-based errors by 34% over several months.
  • Led a project to enhance inter-agency communication, cutting response times by 57% and improving service delivery across 15 departments.
  • Organized multi-state workshops to educate the public on federal assistance programs, increasing program enrollment by 36%.
  • Provided expert guidance to clients on federal regulations, increasing compliance by 38% while minimizing the risk of penalty or audit.

Affiliations

  • Certified Member, Regulatory Affairs Professionals Society (RAPS)
  • Member, Association of Federal Regulatory Compliance Professionals
  • Board Member, Government Employee Training and Development Consortium
  • Participant, 2016 Government Operations & Performance Preeminent Conference
  • Member, International Society for Performance Improvement (ISPI) - Government Sector
  • Member, National Case Management Society of America (CMSA)
  • Alumni, Military Families Support Program - Federal Counseling Focus Track
  • Member, National Association of Crisis Management (NACM)
  • Volunteer Counselor, National Association of Government Employees (NAGE)
  • Member, Association for Government Operations Professionals (AGOP)

Certifications

  • CompTIA Security+
  • Grants Management Certification - system
  • Federal Acquisition Certification (FAC) - metric
  • Change Management Professional Certification - process
  • Human Resources Certification - Society for Human Resource Management (SHRM)
  • Certified Compliance & Ethics Professional (CCEP) - standard
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Policy Management Professional (CPMP) - system
  • Certified Government Financial Manager (CGFM) - Association of Government Accountants (AGA)
  • Certified Data Analyst - process

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