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Skills

  • Client case documentation handling
  • Client progress tracking and evaluation
  • Emergency housing placement
  • Customizing service plans based on client needs
  • Client support in family custody hearings
  • Client service improvement strategies
  • Data-driven decision making in social work
  • Court and legal system navigation
  • First Aid/CPR
  • Organization

Work Experiences

  • Advocated for policy changes in Denver.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 29% improvement in family reunification rates.
  • Assisted families during crises at Atlanta.
  • Achieved a 73% reduction in missed appointments.
  • Achieved 84% improvement in goal attainment.
  • Kept in touch with clients on a regular basis by calling and visiting their homes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Advocated for policy changes in Seattle, leading to the establishment of new welfare support policies that benefit 75% more citizens.
  • Transported Jira to the past year customer locations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Ability to assess needs, plan treatment, and facilitate group or individual counseling sessions.
  • Client-centric Social Worker Case Manager.
  • Achieved a 37% improvement in long-term recovery rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Accomplished Social Worker Case Manager with a track record of securing $9 in grant funding, expanding outreach services with a 44% increase in client intakes.
  • Adept Social Worker Case Manager with expertise in trauma-informed techniques, creating custom service plans that resulted in a 50% increase in client stability.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Offering 8 years of successful social work performance.
  • Collaborative Social Worker Case Manager known for partnering with local organizations, launching educational campaigns that increased mental health service referrals by 29%.

Accomplishments

  • Documented and resolved initiative which led to metric.
  • Assessed case management needs and developed customized service plans resulting in a 48% improvement in client goal completion rates.
  • Supervised 5 intern social workers, increasing efficiency in case load management by 28%.
  • Partnered with law enforcement and legal teams to identify and secure safe housing for 13 domestic violence survivors.
  • Advocated for 6 clients in housing court proceedings, securing favorable outcomes in 58% of cases.
  • Helped secure system to support continued operation of emergency housing programs for 8 at-risk individuals.
  • Counseled and resolved cases for 7 clients dealing with substance abuse, leading to positive recovery outcomes in 59% of cases.
  • Identified and advocated for the implementation of new referral protocols, resulting in improved client service coordination and reducing waitlists by 71%.
  • Collaborated with multidisciplinary teams to create comprehensive care plans for 7 clients with complex healthcare and social needs.
  • Researched and implemented best practices resulting in the improvement of client treatment outcomes by 27%.

Affiliations

  • Lions Club
  • State Crisis Intervention Task Force Washington
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Association for Community Organization and Social Action (ACOSA)
  • Local Refugee Welfare Council Atlanta
  • International Association of Schools of Social Work (IASSW)
  • Child Welfare League of America (CWLA)
  • Coalition for the Homeless
  • American Society of Safety Professionals

Certifications

  • Licensed Master Social Worker (LMSW)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Substance Abuse Professional Certification (SAP)
  • Certified Domestic Violence Specialist (CDVS)
  • Child Welfare Certification
  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Case Manager (CCM)

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