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Skills

  • Preflight briefings
  • Infant AED and CPR
  • Hotel signage
  • Outstanding communication skills
  • Process improvement
  • Cleaning supplies
  • Radio etiquette
  • Corporate policies
  • Sale expertise
  • Budgets

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Worked quickly and accurately to ensure that production standards were met on a consistent basis.
  • Organized materials, tools, and equipment to ensure that team members had what they needed.
  • Achieved guest satisfaction rates of 24%.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Accommodated last-minute luggage requests.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept the lobby spotless and made sure the trash was emptied on time.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Hoping to become standard next great tour guide.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Bellman is a multi-talented Bellman who is consistently rewarded for planning and operational improvements.
  • Natural leader dedicated to providing exceptional service.
  • Tour guide who is passionate about creating unforgettable experiences.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Professional in the hospitality industry with a track record of success in high-volume environments.
  • Strengths in budget management and cross-functional collaboration backed up by Travel and Hospitality training.
  • With a calm demeanor, great at prioritizing tasks and resolving issues.
  • Exceptional customer service and public speaking abilities.

Accomplishments

  • Maintained a guest satisfaction rating of greater than 12% since initiative.
  • Recommended
  • Collaborated effectively with front desk and concierge teams to accommodate guest preferences, resulting in a 55% reduction in complaints and service recovery actions.
  • Contributed to the hotel’s prestigious Innovation Award designation by maintaining consistently high levels of guest service satisfaction, earning the team recognition across the region.
  • Solved
  • Integrated
  • Initiated
  • Trained
  • Represented
  • Garnered 14 stars out of 13 in customer satisfaction scores on metric

Affiliations

  • Volunteer for initiative Sustainability Program, focusing on eco-friendly guest services and operations
  • American Hotel & Lodging Association (AHLA)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Volunteered as part of the Boston Hospitality Assistance Outreach Program, providing hotel services to disaster-relief travelers
  • Lions Club
  • Member of the Phoenix Hospitality Chamber of Commerce
  • Society of Women Engineers
  • Certified Room Division Executive (CRDE) from the American Hotel and Lodging Educational Institute (2017)
  • Member, International Luxury Hotel Association (ILHA)

Certifications

  • First aid and CPR
  • Basic Concierge Training - Atlanta
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Hospitality Department Trainer (CHDT) from the American Hotel & Lodging Association (AHLA)
  • Advanced Safety & Security Certification in Hospitality from Summit Group
  • Certified Hospitality Department Trainer (CHDT) – procedure
  • Certified Hospitality Supervisor (CHS) – metric
  • Certified Public Accountant
  • Certified Front Service Agent by Meridian

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