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Skills

  • Multitasking under pressure
  • Process equipment
  • Claims resolution
  • Team building
  • Medical coding and billing (Adobe Creative Suite)
  • Fee collection and payment reconciliation
  • Business operations
  • Multi-line phone system management
  • Accuracy in documentation
  • Document digitization

Work Experiences

  • Assisted dental hygienists.
  • Acted as the front-line representative for the office.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Assisted dentists during audits of patient files.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Boosted daily appointment capacity by 76%.
  • Achieved a 32% improvement in data accuracy.
  • Conducted patient follow-ups.
  • Boosted patient retention by 81% by introducing personalized communication via email and phone, reminding patients of regular check-ups and follow-ups.

Summaries

  • Knows how to manage charts, forms, and payments.
  • Dental Clerk with 10 years of successful quality assurance and budget management experience.
  • Accurately schedules patient visits.
  • Within Miscellaneous, senior Dental Clerk and outstanding performer in project management and performance reporting.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • With over 9 years of experience in the framework industry, I am committed to organization and collaboration.
  • Allowed for efficient routing of over 2 daily calls.

Accomplishments

  • Trained in dental coding and insurance processing, resulting in 81% reduction of claim rejections and increased billing efficiency.
  • Coordinated dental supply orders and restocked inventory as needed, avoiding potential material shortages for 12 consecutive months.
  • Digitized patient appointment booking system, increasing clarity and reducing scheduling errors by 48%.
  • Collaborated with team of 17 in the development of initiative.
  • Instructed and trained 11 clerical team members on new patient management software, ensuring smooth system transition and user competency.
  • Developed personalized patient communications via phone and email, contributing to a 74% rise in follow-up appointment retention.
  • Led the rollout of SAP for real-time appointment updates, reducing patient wait times by 85%.
  • Documented dental office procedures and workflows, helping to standardize operations and improve team adherence by 46%.
  • Developed a patient feedback system in HubSpot, leading to actionable insights that improved overall service quality by 51%.
  • Handled sensitive patient data in compliance with HIPAA regulations, reducing information security incidents by 70%.

Affiliations

  • International Council of Nurses
  • National Association of Social Workers
  • Organization for Safety, Asepsis and Prevention (OSAP)
  • National Network of Oral Health Access (NNOHA)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • American Dental Education Association (ADEA)
  • Dental Office Management Association (DOMA)
  • Association of Information Technology Professionals
  • Front Desk Study Club - DentalOS

Certifications

  • Certified Healthcare Administrative Professional (cHAP) - Brightline 2019
  • Certified Dental Impression Technician - Lakeside Partners, 2018
  • Certified Dental Practice Management Administrator (CDPMA) - Harbor & Co., 2016
  • CompTIA Security+
  • CDA (Certified Dental Assistant) - Ironclad Systems, 2019
  • Medical Administrative Assistant Certification (MAAC) - Beacon Labs, 2018
  • Certified Dental Patient Coordinator (CDPC) - Northwind, 2020
  • Customer Service in Healthcare Certification - Cedar Works, 2023
  • First Aid/CPR Certified
  • Certified HIPAA Professional (CHP) – Vantage, 2019

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