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Skills

  • Cross-functional team leadership
  • Employment law knowledge
  • Public speaking and presentations
  • Strategic negotiations
  • Customer trend analysis
  • Communications
  • Stakeholder relationship management
  • Client onboarding processes
  • Team management
  • Operational improvement

Work Experiences

  • Aligned team goals with corporate objectives.
  • Developed departmental systems and procedures to better align workflow processes.
  • Achieved contract value exceeding $12.
  • Achieved a $16 revenue uplift.
  • Analyzed competitor activities.
  • Led new hire orientation sessions and coordinated on-the-job training.
  • Capitalized on market trends.
  • Boosted market share by 76%.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Achieved growth in highly competitive markets.

Summaries

  • Achieved 56% sales growth.
  • Adept at securing venture capital funding.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 75% improvements in client retention.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Achieved results across 13 regions.
  • Expert in developing curricula and training programs that are aligned with clients' strategic goals, mission, and vision, as well as continuously looking for ways to improve service delivery.
  • Active training and development manager with 16 years of experience teaching professionals about quality assurance and client relations.
  • Achieved results within 2024.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Played a key role in rolling out an employee development program regionally, reducing talent turnover by 83% over one year.
  • Coordinated cross-functional sales and marketing initiatives, leading to a 56% year-over-year increase in orders from key regional accounts.
  • Achieved President's Club recognition by executing a targeted marketing initiative resulting in 49% growth in regional sales over 18 months.
  • Developed and launched a customer engagement initiative that resulted in a 43% increase in repeat sales across the the West Coast region.
  • Resolved product issue through consumer testing.
  • Exceeded quarterly revenue goals by 80% by applying data-driven marketing initiatives in previously underperforming areas.
  • Devised innovative marketing strategies that contributed to a 56% improvement in regional brand recognition within three years.
  • Managed a team of 14 and coordinated cross-departmental efforts to drive Microsoft Excel sales to exceed targets by 74%.
  • Developed and refined regional revenue forecasting models, improving forecast accuracy by 58%, which led to actionable insights for logistics.
  • Facilitated the opening of 18 new distribution channels, increasing regional sales output by 66% compared to previous year.

Affiliations

  • Council for Supply Chain Management Professionals (CSCMP)
  • Society for Business Ethics
  • Project Management Institute
  • International Trade and Finance Association (ITFA)
  • Association for Strategic Planning (ASP)
  • Urban Land Institute (ULI)
  • Corporate Development Institute
  • Sales Management Association (SMA)
  • Regional Leadership Forum (RLF) – ITIL
  • Certified Sales Development Professional (CSDP) by process

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Manager in Customer Services (CMCS) - Northwind
  • Consultative Selling Certification - Northwind
  • Certified Public Accountant
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • SHRM Certified Professional (SHRM-CP)
  • Executive Program in Business Analytics - method
  • Six Sigma Black Belt Certification - initiative

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