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Skills

  • Team management
  • Regulatory compliance oversight
  • Collaborative problem-solving
  • Coaching and mentoring
  • Project development
  • Employee reviews
  • Human resources management
  • Scheduling
  • Process improvement
  • Product development

Work Experiences

  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Oversaw a successful turnaround that resulted in the elimination of over $5 in debt in two years.
  • Increased profits by 7% in one year through a restructure of the business line.
  • Implemented the standard program and employed data analysis to ensure that guests have a memorable, consistent, and positive experience.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Achieved Top Performer recognition in 2015.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Well-versed in stakeholder engagement and a stickler for deadlines.
  • Achieved President's Club recognition for community relations.
  • With 15 years of experience planning, leading, and improving budget management functions, I am an enthusiastic leader.
  • Expertise in technology and product development.
  • Expert in method industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Develop strategic business partnerships and relationships.
  • Within Miscellaneous, senior Assistant Vice President of External Affairs and outstanding performer in performance reporting and cross-functional collaboration.
  • Assistant Vice President of External Affairs who is forward-thinking and knows a lot about workflow optimization.

Accomplishments

  • Delivered strategic community outreach programs that resulted in the company winning Innovation Award in 2024 for civic engagement leadership.
  • Produced content in collaboration with thought leaders that grew audience engagement by 32% on key platforms.
  • Led public relations campaigns that drove a 82% increase in public sentiment favorability within 13 months.
  • Fostered partnerships with influential community leaders that resulted in a 73% increase in advocacy and support for company initiatives.
  • Developed and executed 5-year strategic external affairs plan, boosting company visibility by 23% in Phoenix and securing President's Club recognition.
  • Optimized external engagement strategies, leading to a 15% increase in both digital and on-the-ground community interactions.
  • Advised executive leadership on public relations strategies, contributing to a 44% improvement in public sentiment and brand trust.
  • Led crisis communication efforts during a major event, leading to a 16% decrease in negative media mentions within 16 days.
  • Documented and resolved metric which led to procedure.
  • Managed a cross-functional team to design and implement advocacy strategies that delivered 85% more awareness in Columbus.

Affiliations

  • The Conference Board
  • Society for Corporate Governance
  • Council on Governmental Relations (COGR)
  • Public Affairs Council
  • International Association of Administrative Professionals
  • Association of Public-Safety Communications Officials (APCO)
  • American Society of Safety Professionals
  • American Association of Community Colleges (AACC)
  • International Economic Development Council (IEDC)
  • Project Management Institute

Certifications

  • Certified Nonprofit Professional (CNP) – Cedar Works
  • Certified in Government Relations & Advocacy Leadership (Brightline, 2019)
  • Institute of Public Relations Leadership Certification
  • First Aid/CPR Certified
  • ServSafe
  • Advanced Sponsorship and Event Coordination Certification (Beacon Labs, 2018)
  • Leadership in Cross-functional Collaboration (program, 2020)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Digital Civic Engagement Certification (initiative, 2015)

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