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Skills

  • Organization
  • Reputation management
  • Conflict resolution
  • Regulatory compliance oversight
  • Conflict resolution and mediation
  • MS Office
  • Human resources management
  • Project organization
  • Communications
  • Coaching and mentoring

Work Experiences

  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Meticulously reported issues to higher management, which resulted in procedure.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Worked directly with management, Assistant Vice President of External Affairss, and the standard department to brainstorm, discuss strategy, and mitigate system issues.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.

Summaries

  • With 10 years of customer service experience, Assistant Vice President of External Affairs is insightful.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Well-versed in stakeholder engagement and a stickler for deadlines.
  • With 15 years of experience planning, leading, and improving budget management functions, I am an enthusiastic leader.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Accomplished results over 18 years.
  • Veteran Assistant Vice President of External Affairs with exceptional quality assurance and budget management abilities.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Assistant Vice President of External Affairs is a multi-talented Assistant Vice President of External Affairs who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Created and executed a strategic media relations plan, which expanded engagement across media channels and improved press mentions by 15%.
  • Developed and executed 5-year strategic external affairs plan, boosting company visibility by 23% in Phoenix and securing President's Club recognition.
  • Monitored and assessed external communications, leading to a 21% increase in positive media coverage for Vantage.
  • Fostered partnerships with influential community leaders that resulted in a 73% increase in advocacy and support for company initiatives.
  • Initiated and cultivated relationships with influencers and public figures, resulting in a 37% increase in community-based partnerships.
  • Led crisis communication efforts during a major event, leading to a 16% decrease in negative media mentions within 16 days.
  • Negotiated and secured partnerships with 8 external organizations, resulting in a 66% increase in strategic alliances over 14 months.
  • Advised executive leadership on public relations strategies, contributing to a 44% improvement in public sentiment and brand trust.
  • Generated a 51% improvement in external email open rates following the implementation of a targeted relationship-building communication strategy.
  • Collaborated with team of 14 in the development of process.

Affiliations

  • National Press Club
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • National Association of Colleges and Employers (NACE)
  • Freemason
  • The Conference Board
  • Toastmasters
  • International Economic Development Council (IEDC)
  • Lions Club
  • National Association of Government Communicators (NAGC)

Certifications

  • Certified in Public Relations Campaign Design (category, 2019)
  • Certified Public Relations and Communication Management Professional (Northwind, 2022)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Corporate Social Responsibility (CSR) Certified Leader (Lakeside Partners, 2022)
  • Project Management Professional (PMP) for Public Relations (Beacon Labs, 2022)
  • Certified International Lobbying Professional (Harbor & Co., 2020)
  • Advanced Social Media Strategy Certification (Power BI, 2020)
  • Advanced Sponsorship and Event Coordination Certification (Beacon Labs, 2018)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Crisis Communications Professional (Lakeside Partners, 2018)

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