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Skills

  • Team management
  • Penetration testing
  • Cloud security best practices and compliance
  • Vendor/partner relationships
  • Server/network configuration
  • Windows Server
  • Process improvement
  • Operational improvement
  • VMware
  • MS Office

Work Experiences

  • Achieved cost savings of $7 monthly.
  • Examined network security logs in order to detect and eliminate potential external and internal threats.
  • Coordinated and enhanced existing databases as well as created new databases as part of the framework initiative.
  • Developed a reputation for punctuality and hard work.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved Innovation Award for customer satisfaction.
  • Used QuickBooks to compile data gathered from various sources.
  • Automated configuration of OpenStack network nodes.
  • Achieved a 40% throughput increase.

Summaries

  • Cross-functional collaboration in framework settings and risk assessment in performance reporting settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Strategic thinker with expertise in performance reporting.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Initiative, program, and framework are all available.
  • OpenStack Cloud Engineer with team leadership and performance reporting abilities.
  • Achieved 79% deployment time reduction.
  • Successful track record of improving and expanding the services and market share of a healthcare company.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Builds effective rapport with clients and vendors.

Accomplishments

  • Proactively identified scaling bottlenecks in the OpenStack infrastructure, enabling a 55% increase in performance and delaying the need for additional hardware procurement.
  • Designed and implemented automated CI/CD pipelines specifically for OpenStack deployment and lifecycle management, reducing provisioning time by process and ensuring zero manual errors.
  • Led the implementation of multi-region deployment frameworks for OpenStack, enhancing disaster recovery and enabling 78% faster failover capabilities.
  • Collaborated with cross-functional teams to implement OpenStack Neutron networking solutions, leading to the successful scaling of multi-tenant environments by 31%.
  • Automated regular backup and restoration processes for OpenStack-based environments using Veeam and successfully reduced recovery time objectives (RTOs) to under method.
  • Ensured 24/7 uptime by implementing high availability OpenStack clusters and failover strategies in Phoenix, supporting continuous service for 2 users.
  • Reengineered OpenStack compute architecture to facilitate a multi-cloud solution with AWS, which led to a 37% increase in infrastructure flexibility and cost savings.
  • Provided tier-3 level support for OpenStack cloud issues, resolving complex incidents within an average SLA time of 13 hours, and increased customer satisfaction by 41%.
  • Key technical lead for OpenStack version upgrade from standard, ensuring zero critical impact on business operations during the cutover weekend.
  • Collaborated with the security team to apply OpenStack Keystone enhancements, improving identity and access management workflows by 82% and enhancing system security.

Affiliations

  • Certified Kubernetes Administrator (CKA) since 2020, integrating Kubernetes for container orchestration alongside OpenStack cloud services.
  • Affiliated with the Tech Women Association, advocating for diversity in cloud computing fields and fostering development in open-source technologies.
  • Member of the Association for Computing Machinery (ACM) Special Interest Group on Operating Systems, focusing on cloud infrastructure and virtualization.
  • Board member of a local Linux User Group (LUG), promoting best practices on cloud deployments and OpenStack configurations.
  • OpenStack Bug Triager since 2022, assisting in the identification and resolution of defects within OpenStack releases across global deployments.
  • Affiliation with the IEEE Cloud Computing Community, participating in conferences and webinars focused on cloud infrastructure innovations.
  • Active member of the Cloud Native Computing Foundation (CNCF), promoting cloud-native technologies and open standards within Miscellaneous.
  • Active participant in the Jenkins User Conference, enhancing my ability to streamline CI/CD pipelines in OpenStack cloud services.
  • Member of the Ubuntu Forums and Contributor to OpenStack Charmed distributions for optimized deployment within OpenStack environments.
  • Affiliate of the Linux Foundation, staying current with Linux Kernel enhancements and contributing to community support forums.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Kubernetes Administrator (CKA)
  • SAP Certified Application Associate
  • Google Certified Professional Cloud Architect
  • AWS Certified DevOps Engineer - Professional
  • Certified OpenStack Administrator (COA) by the Open Infrastructure Foundation
  • Certified Public Accountant (CPA)

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