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Skills

  • Store merchandise stocking
  • Liquor regulations and compliance
  • Wire Transfers
  • Currency counting
  • Cash drawer management
  • Currency sorting
  • Merchandising
  • Customer assistance
  • Money handling
  • Credit card processing

Work Experiences

  • Increased sales by 12% by providing purchase advice and promoting additional products.
  • Assisted over 10 customers per shift while managing multiple payment types efficiently during busy lunch and dinner rushes.
  • Applied loss prevention principles.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Assisted over 10 customers per shift.
  • Helped customers make purchasing decisions and locate merchandise.
  • Calculated and provided accurate daily accounting reports to upper management for deposits of up to $18.
  • Achieved targets for 4 months.
  • Informed the front-end manager of the need for equipment repair and replacement in order to keep operations running smoothly.
  • Achieved results within 8 months.

Summaries

  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Dedicated Front of House Cashier with 11 years of customer payment collection experience.
  • Dedicated cashier and server in metric establishment with 10 years of experience.
  • Friendly cashier with over 2 years in the retail industry.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Expert in program and system merchandise, as well as providing upbeat and knowledgeable customer service.
  • Front of House Cashier with 18 years of experience stocking Workday and processing customer payments.
  • Dedicated team member with excellent communication skills and a pleasant demeanor.

Accomplishments

  • Mentored new hires, improving their accuracy for cash handling procedures by 52% within the first 8 weeks of training.
  • Documented and resolved framework which led to method.
  • Assisted over 10 customers per shift while managing various payment methods and ensuring transaction accuracy during peak hours.
  • Collaborated with management to create new upsell strategies that yielded an increase of 69% in daily beverage sales.
  • Assumed leadership duties during manager absence, ensuring smooth operations for up to 5 hours daily and maintaining customer satisfaction.
  • Processed refunds and exchanges in strict compliance with company policies, reducing potential fraud-related losses by $$132,000 monthly.
  • Resolved product issue through consumer testing.
  • Participated in quarterly meetings with upper management to offer insights on improving front-of-house operations, contributing to policies that improved sales by 57%.
  • Collaborated with team of 5 in the development of procedure.
  • Resolved customer complaints efficiently by employing active listening techniques, ensuring a 83% positive feedback increase through process.

Affiliations

  • Customer Insights and Analytics Association (CIAA)
  • American Society of Safety Professionals
  • Association of Certified Retail Professionals (ACRP)
  • Society of Human Resource Management
  • Society of Women Engineers
  • Council of Hospitality Management Educators (CHME)
  • Lions Club
  • Guild of Professional Cashiers (GPC)
  • American Medical Informatics Association
  • Retail Management Institute (RMI)

Certifications

  • Barista Skills Foundation Certification (For Cafes) 2024
  • Food Safety and Hygiene Level 2 Certification
  • Certified Professional in Sales and Service Management (CPSSM)
  • Salesforce
  • Cash Handling Certification from standard
  • ServSafe Food Handler Certification
  • POS Systems and Technology Training Program
  • Advanced Level Certification in Retail Promotions and Cross-Selling
  • Accredited Cashier Training Program (ACTP) 2017
  • CompTIA Security+

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