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Skills

  • Refunds and exchanges
  • Liquor regulations and compliance
  • Point of sale knowledge
  • Point-of-sale system operation
  • Product and service sales
  • Cash Handling
  • Merchandising
  • Cleaning and sanitizing
  • Cash register systems
  • Cash balancing

Work Experiences

  • Educated customers about promotions to increase sales.
  • Achieved 16% higher sales than anticipated.
  • Applied loss prevention principles.
  • Helped customers by answering their questions and completing their requests.
  • Achieved outstanding cashiering performance.
  • Balanced and closed tills, ensuring shifts ended with minimal discrepancies in financial reporting.
  • Achieved results over a 7-month period.
  • Calculated and provided accurate daily accounting reports to upper management for deposits of up to $18.
  • Collaborated with Front of House Cashier to resolve issues and address customer concerns.
  • Achieved zero discrepancies in transactions.

Summaries

  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Take accurate payments, accurately calculate cash, detect counterfeit bills, and improved.
  • 16 years of experience working in high-volume environments.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Motivated cashier and stocker with Miscellaneous experience of 3 years.
  • Team player who is self-motivated, organized, and professional.

Accomplishments

  • Awarded Top Performer for exemplary customer service, being recognized for maintaining high customer interaction standards.
  • Documented and resolved framework which led to method.
  • Processed refunds and exchanges in strict compliance with company policies, reducing potential fraud-related losses by $$132,000 monthly.
  • Assumed leadership duties during manager absence, ensuring smooth operations for up to 5 hours daily and maintaining customer satisfaction.
  • Facilitated the introduction of automated payment systems, streamlining checkout processes and reducing wait times by 76%.
  • Reduced checkout wait times by implementing new team workflow processes, improving efficiency by 64% during rush hours.
  • Implemented loyalty program strategies, leading to 18 new sign-ups per week and boosting customer retention by 67%.
  • Participated in quarterly meetings with upper management to offer insights on improving front-of-house operations, contributing to policies that improved sales by 57%.
  • Collaborated with team of 5 in the development of procedure.
  • Handled end-of-day reconciliations with a consistent 42% accuracy rate on transactions over $$232,000.

Affiliations

  • Rotary International
  • International Food and Beverage Technology Association (IFBTA)
  • Society of Women Engineers
  • Product Knowledge and Ethics Certification (PKEC)
  • National Retail Federation (NRF)
  • Institute of Customer Service (ICS)
  • National Association of Cashiers and Clerks (NACC)
  • Freemason
  • National Association of College and University Food Services (NACUFS)
  • Council of Hospitality Management Educators (CHME)

Certifications

  • Cashier and Clerk Training Certification Course 2015
  • Essential Skills for Customer Service Professional (ESCS-CSP) Boston
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Customer Service Professional (CCSP)
  • Certified Professional in Cash Handling and Balancing Denver
  • Conflict Resolution Specialist Certificate – Brightline 2015
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)

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