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Skills

  • Report writing
  • Staff development
  • Customer service-oriented
  • Extremely organized
  • Strong verbal communication
  • Organizational Development
  • Employee coaching
  • Audit preparation and reporting
  • Interpersonal and written communication
  • Project development

Work Experiences

  • Collaboration with local organizations and community groups helped me support community outreach campaigns.
  • Oversaw a comprehensive framework training for a group of 5 employees.
  • Used Power BI to create and update tracking spreadsheets.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Implemented cutting-edge programs, such as the standard program, to boost employee retention and reduce turnover.
  • Devised and implemented effective marketing strategies that increased the store's ranking by 17 positions.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Examined and revised compensation and benefit policies in order to create competitive programs and ensure compliance with legal requirements.
  • Dealt with issues like understaffing, conflicts, employee terminations, and disciplinary procedures.
  • Responded quickly to customer concerns and resolved category issues using quality assurance and budget management.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Focused on customer service
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Excellent prioritization and organizational skills, as well as a keen interest in human resources and training.
  • Screened, interviewed, and placed the best workers to meet organizational goals.
  • Maintain efficient and smooth Legal operations by providing effective leadership and team management at all levels.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Articulate

Accomplishments

  • Introduced
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Guided
  • Monitored
  • Mentored
  • Increased sales 2% over several months.
  • Achieved
  • Inspired
  • Motivated

Affiliations

  • International Association of Administrative Professionals
  • Association for Talent Development (ATD)
  • American Marketing Association
  • Participation in Atlanta HR User Group
  • Diversity and Inclusion Panel Member at framework
  • International Public Management Association for HR (IPMA-HR)
  • Rotary International
  • Membership in Institute for People and Performance
  • Leadership in Women in HR Technology Association
  • American Society for Training & Development (ASTD)

Certifications

  • Certified Professional Resume Writer
  • Apple Certified Associate (ACA)
  • Associate Professional in Human Resources (aPHR)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Compensation Professional (CCP)
  • Employment Law for HR Professionals Certificate
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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