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Skills

  • Financial performance monitoring
  • Property management software implementation
  • Staff management
  • Occupancy rate improvements
  • Preventative Maintenance Programs
  • Seasoned in medical clinical procedures
  • On-time rent collection strategies
  • Energy conservation strategy development
  • Occupancy strategies
  • Move-in/move-out process streamlining

Work Experiences

  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 17% reduction in vacancy rates.
  • Designed a preventative maintenance program.
  • Coordinated emergency preparedness protocols, decreasing response times to critical incidents by 52% and improving recovery times for residents in 2018.
  • Controlled service response times.
  • Developed a comprehensive residential maintenance strategy.
  • Achieved Top Performer compliance certification.
  • Completed projects on time.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Achieved 32% on-time rent collection.
  • A gifted individual who speaks 7 languages fluently.
  • Accomplished leader in workforce management, known for optimizing team coordination and reducing staff turnover by 83% through effective training and retention strategies.
  • Achieved a $15 reduction in maintenance operating costs.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved a 35% on-time rent collection rate.
  • Costs were consistently reduced while profits were increased.
  • Coordinate patient admission and discharge.
  • Pursuing a similar position that requires a lot of focus and dedication.

Accomplishments

  • Completed a capital improvement project valued at $5, ensuring compliance with regulatory standards and minimizing tenant impact throughout the process.
  • Organized seasonal property inspections, resulting in a 52% reduction in long-term repair costs and higher satisfaction ratings from residents.
  • Implemented a centralized complaint tracking system, reducing time to resolve issues by 17% and improving overall resolution accuracy.
  • Executed a preventative maintenance program that reduced costs associated with emergency repairs by 84% over a the past year duration.
  • Negotiated capital improvement financing to secure funding of $12, enabling substantial building modernizations at minimal cost to ownership.
  • Chaired monthly resident meetings to gather feedback and address concerns, achieving 44% improvement in tenant relations over 18 months.
  • Collaborated with team of 8 in the development of standard.
  • Led the conversion of 17 underperforming units into premium rental spaces, increasing monthly revenue by $9 and improving property occupancy.
  • Achieved a 51% reduction in tenant complaints by proactively solving common pain points through regular maintenance and improved communication channels.
  • Developed and monitored vendor contracts for third-party maintenance services, negotiating favorable terms that saved the property $17 annually.

Affiliations

  • Certified Manager of Maintenance Operations (CMMO) through Cedar Works
  • The Fair Housing Institute – Affiliate Member
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • American Society of Professional Property Managers (ASPPI)
  • International Association of Administrative Professionals
  • EPA Lead-Safe Certified Firm Certification
  • National Association of Residential Property Managers (NARPM)
  • International Council of Nurses
  • American Marketing Association

Certifications

  • Tenant Services Coordinator Certificate from Vantage
  • CompTIA Network+
  • Affordable Housing Manager (AHM) Certificate from Harbor & Co.
  • Certified Facility Manager (CFM) from the International Facility Management Association (IFMA)
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional from Phoenix Green Building Council
  • Microsoft Certified Systems Engineer (MCSE)
  • Low-Income Housing Tax Credit Compliance Certificate (LIHTC) from Summit Group
  • Property and Casualty Insurance License from system
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)

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