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Skills

  • Data-driven decision-making strategies
  • Patient admissions process optimization
  • Immunizations
  • Financial Forecasting and Reporting
  • Cross-functional program development
  • Healthcare policy development and compliance
  • Vendor relationship management
  • Drug inventory management
  • Multidisciplinary team collaboration
  • Healthcare technology integration

Work Experiences

  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved results over 18 months.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved accreditation in 2016.
  • Complied with ITIL regarding patient data storage and transmission methods.
  • Wrote letters for both government and private clients, confirming specific diagnoses and clinical results.
  • Achieved 55% staff performance improvements.
  • Achieved improved NPS scores.
  • Collaborated with procedure.
  • Achieved Lean.

Summaries

  • Dedicated to addressing patient concerns and closely monitoring accounts receivable in order to improve health and financial outcomes.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Achieved a 45% increase in patient engagement.
  • Entry-level Pharmacy Manager with exceptional cross-functional collaboration and budget management knowledge.
  • Clinical Administrator is a multi-talented Clinical Administrator who is consistently rewarded for planning and operational improvements.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Accomplished in strategic planning.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved a 58% enhancement in workforce efficiency.
  • Oversee human resources, budgeting, supply management, and patient services with success.

Accomplishments

  • Created and managed a robust electronic medical record training program, which led to increased usage efficiency by 83% across all staff levels.
  • Managed cross-departmental audits, improving overall process efficiency and achieving zero noncompliance issues during external regulatory reviews.
  • Standardized and optimized patient intake procedures, resulting in a 43% reduction in processing time and an increase in patient throughput.
  • Implemented standardized billing and coding procedures, reducing discrepancies by 55% and improving collections by $17, leading to a significant boost in revenues.
  • Coordinated and led cross-functional teams during emergency response drills, decreasing average response time by two years and ensuring 100% staff training compliance.
  • Developed a comprehensive patient risk assessment protocol that decreased preventable patient incidents by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led team-based initiatives to reduce patient wait times by 48%, enhancing overall patient satisfaction and operational efficiency.
  • Chaired monthly quality improvement meetings, resulting in a 8-point increase in healthcare compliance scores over three years, exceeding regulatory standards.
  • Headed patient feedback initiatives that increased service satisfaction by 42%, directly leading to improved reputation and rating for the facility.

Affiliations

  • American Association of Medical Assistants (AAMA)
  • Healthcare Financial Management Association (HFMA)
  • American Public Health Association (APHA)
  • Volunteer Coordinator, Community Health Initiative in Raleigh
  • International Council of Nurses
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Lions Club
  • American Academy of Medical Administrators (AAMA)
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • National Association of Healthcare Access Management (NAHAM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Professional in Healthcare Quality (CPHQ) - 2016, Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Healthcare Compliance Officer Certification - 2015 Brightline
  • Certified Medical Reimbursement Specialist (CMRS) – 2015, Vantage

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