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Skills

  • Revenue generation strategies
  • Data Management
  • Organization
  • Budgets
  • Merchandising
  • Product lifecycle management
  • User interface understanding
  • Conflict resolution
  • Hardware evaluation
  • MS Office

Work Experiences

  • Responded quickly to customer concerns and resolved program issues using vendor management and workflow optimization.
  • Invented
  • Recommendation
  • Kept track of everything.
  • Conducted research to find appropriate answers to customer questions.
  • Kept track of store losses and inconsistencies and implemented solutions to help the company meet its objectives.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Had planned ahead.
  • Used Power BI to accurately enter data into a batch ticketing system.

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Fluent in both English and Spanish.
  • Seasoned
  • Expert
  • Versatile
  • Retail Assistant Manager with 15 years of successful vendor management and risk assessment experience.
  • Focused on customer service
  • Collaborate with commercial lenders to achieve sales targets.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Resolved product issue through consumer testing.
  • Aided in the onboarding of 7 new employees, improving their performance by 80% within the first 8 months.
  • Collaborated with the IT department to troubleshoot and resolve point-of-sale issues, reducing downtime at checkout by 5 hours weekly.
  • Collaborated with district management to introduce cross-promotional campaigns, resulting in a 22% increase in foot traffic during method.
  • Developed partnership with local vendors to feature exclusive products, leading to an increase in community engagement by 16%.
  • Monitored and enforced store opening and closing procedures, consistently achieving 52% compliance with company-wide policies.
  • Reviewed and approved marketing materials for consistency with brand guidelines, leading to a 61% better conversion rate on promotions.
  • Documented and resolved program which led to framework.
  • Consistently met or exceeded sales goals in one year, contributing to an overall 85% increase in year-over-year sales for 2017.
  • Organized bi-monthly staff training sessions, fostering improvements in team collaboration and achieving 40% team retention in two years.

Affiliations

  • Sales Management Association (SMA)
  • Association for Computing Machinery
  • Association for Talent Development (ATD)
  • Retail Compliance Association (RCA)
  • Rotary International
  • Toastmasters
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Global Network of Retail Leaders (GNRL)
  • Freemason

Certifications

  • Certified Retail Management Specialist (CRMS), Lakeside Partners
  • Certificate in Financial Management for Retail, Summit Group
  • Retail Supervision and Leadership Certificate, system
  • Certified Retail Loss Prevention Specialist (CRLPS), metric
  • Certified Inventory Optimization Professional (CIOP) - Northwind
  • Advanced Sales Management Certification, category
  • Retail Management Certificate Program, Phoenix
  • Certified Customer Experience Professional (CCXP)
  • Google Certified Professional Cloud Architect
  • Human Resources for Retail Managers, SHRM

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