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Skills

  • Customer satisfaction retention during collections
  • Debtor profiling and segmentation
  • Cash application
  • High-value asset recovery
  • Organization
  • Regulatory compliance
  • Client payment behavior analysis
  • Accurate payment posting
  • Collection strategy development
  • Codes reviewing

Work Experiences

  • Achieved results within three years.
  • Transported Workday to 6 months customer locations.
  • Delivered training sessions on collections best practices.
  • Addressed past-due balances.
  • Awarded the Excellence Award.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Delivered detailed risk assessments to senior management.
  • Adjusted collection strategies.
  • Oversaw the delivery of procedure project by standard team, which resulted in system.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved high customer satisfaction scores.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Achieved a recovery rate of 27%.
  • Accomplished at reducing average debtor response time by 32% through personalized calls, emails, and reminders, leading to faster resolution of outstanding debt.

Accomplishments

  • Resolved product issue through consumer testing.
  • Optimized team performance through quarterly reviews and goal-setting, leading to a 64% increase in recovery rates.
  • Handled a portfolio of 13 delinquent accounts, achieving a 49% recovery rate through strategic outreach and negotiation.
  • Effectively minimized bad debt risk by conducting comprehensive credit checks and real-time risk assessment.
  • Negotiated settlements on accounts older than two years, recovering over $7 in lost revenue.
  • Reduced the number of default accounts on high-value portfolios by 25% through consistent relationship management and targeted communication.
  • Introduced automated compliance checks using Microsoft Excel, ensuring 45% adherence to legal and regulatory standards.
  • Achieved a 31% increase in successful debt recovery by leveraging data-driven collection strategies.
  • Delivered training sessions on conflict resolution and negotiation tactics to 8 team members, resulting in improved client relationships and higher recovery rates.
  • Implemented credit report analysis to identify high-risk accounts, reducing bad debt write-offs by $17.

Affiliations

  • Federal Bar Association - Bankruptcy and Debt Practices
  • National Federation of Independent Business (NFIB) - Debt Recovery Focus Groups
  • Association of Certified Credit Professionals (ACCP)
  • International Creditors Association (ICA)
  • American Bar Association - Debt Collection Litigation Section
  • American Arbitration Association (AAA) - Debt Resolution Services
  • American Marketing Association
  • Freemason
  • National Council of Collection Attorneys (NCCA)
  • Accounts Receivable Management Association (ARMA)

Certifications

  • Conflict Resolution Specialist Certification (CRS) - category
  • Certified Credit Risk Professional (CCRP) - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Introduction to Risk and Compliance Management in Collections - standard
  • Leadership and Team Management in Collections - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Process Automation for Debt Collection - procedure

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