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Skills

  • Team building
  • Advanced Engine Lubrication Techniques
  • Supervision
  • Customer service excellence
  • Fleet maintenance coordination
  • High-Efficiency Oil Changes
  • Brake systems understanding
  • Operational improvement
  • Team management
  • Customer satisfaction improvement

Work Experiences

  • Collaborated with the service desk team.
  • Collaborated with the service desk team to identify upsell opportunities for fluid flushes and additional lubricants, generating an additional $2 this quarter.
  • Coordinated with mechanics to diagnose lubrication-related issues.
  • Achieved President's Club in 2020.
  • Transported Asana to two years customer locations.
  • Coordinated with mechanics to diagnose complex lubrication-related issues, ensuring total customer satisfaction post-servicing during several months.
  • Achieved Employee of the Year in 2017 for excellence in maintaining a safe and efficient work environment, surpassing productivity targets by 62%.
  • Administered lube services, tire pressure checks, and multi-point inspections with a repeat-customer increase of 57% over the past year.
  • Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved comprehensive certification in hydraulic systems inspection.
  • Certified Lube Technician is a multi-talented Certified Lube Technician who is consistently rewarded for planning and operational improvements.
  • Certified Lube Technician with over 15 years of experience providing oil changes, fluid inspections, and lubrication services to ensure optimal vehicle performance.
  • Capable of performing any type of repair or maintenance service and constantly looking for ways to improve garage operations.
  • Achieved a 29% reduction in vehicle returns.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Specialized knowledge of Brightline and Northwind foreign automobiles and light-duty trucks diagnostics and repairs.
  • Completed scheduled maintenance for large fleets.
  • Achieved zero workplace incidents over 6 months.
  • Awarded Excellence Award for outstanding customer satisfaction in 2018 through consistent attention to detail and communication excellence.

Accomplishments

  • Conducted routine checks on hydraulic systems and power train components, reducing unexpected failure incidents by 24%.
  • Provided exceptional customer service, explaining the benefits of premium lube options, leading to a 23% upsell success rate.
  • Received positive customer feedback for efficiency and professionalism, boosting overall satisfaction scores by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with parts suppliers to negotiate better prices on lubricants and fluids, cutting supply costs by $16 per month.
  • Performed expert-level oil changes, fluid checks, and filter replacements for vehicles, consistently reducing service time by 40%.
  • Implemented tool check-in and check-out protocols that improved tool availability and shortened tool retrieval times by 18%.
  • Executed comprehensive tire pressure checks and fluid inspections, resulting in 74% fewer customer complaints on tire pressure post-servicing.
  • Led efforts to reorganize tool inventory, reducing tool-search time by 73% and overall service downtime by 5 hours per week.
  • Initiated a service database initiative for oil changes across different vehicle models, improving job completion rates by 61%.

Affiliations

  • Project Management Institute
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Society of Women Engineers
  • Certified Lubrication Specialist (CLS) Certification Holder
  • Fleet Management Association (NAFA) Fleet Technician
  • ASE Advanced Engine Performance Specialist Certification
  • International Automotive Technicians Network (iATN) Participant
  • International Council of Nurses
  • Automotive Service Technicians of America (ASTA) Affiliate

Certifications

  • Google Certified Professional Cloud Architect
  • Salesforce
  • EV & Hybrid Maintenance Certification for Technicians - Atlanta
  • Basic Automotive Maintenance Certification Meridian
  • ASE Certification in Electrical/Electronic Systems (A6)
  • Certified Business Analysis Professional (CBAP)
  • Certified Oil Change Technician - Ironclad Systems
  • Advanced Automotive Fluid Management - 2020
  • ASE Certification in Automatic Transmission/Transaxle (A2)
  • Automotive Technology Certification Program - Harbor & Co.

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