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Skills

  • Continuous process improvement
  • Advanced Engine Lubrication Techniques
  • Organization
  • Inventory auditing
  • Brake systems understanding
  • MS Office
  • Scheduled services
  • Process improvement
  • Business operations
  • Managing parts

Work Experiences

  • Oversaw the delivery of process project by system team, which resulted in process.
  • Assessed and ensured effective servicing.
  • Achieved President's Club in 2020.
  • Collaborated with the service desk team to identify upsell opportunities for fluid flushes and additional lubricants, generating an additional $2 this quarter.
  • Consistently exceeded delivery deadlines by 54% %.
  • Achieved a 50% decrease in engine failures.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved zero workplace incidents over 6 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Proficient in ordering supplies, operating shop equipment, and keeping work areas neat, safe, and clean.
  • Achieved a 29% reduction in vehicle returns.
  • Achieved 65% improvement.
  • Achieved comprehensive certification in hydraulic systems inspection.
  • Bringing metric, category, and process expertise, as well as proven diagnostic and customer satisfaction skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Automotive Technician with 3+ years of experience in vehicle restoration, diagnostics, and interior detailing.
  • Committed to quality control in lube procedures.

Accomplishments

  • Executed comprehensive tire pressure checks and fluid inspections, resulting in 74% fewer customer complaints on tire pressure post-servicing.
  • Created and updated vehicle maintenance schedules for fleet clients in Austin, minimizing total service time by 18%.
  • Collaborated with team of 9 in the development of process.
  • Utilized ITIL to inspect and maintain advanced hydraulic systems, leading to a 41% increase in equipment reliability at Denver workshop.
  • Monitored stock levels and conducted audits of lubrication tools, reducing stock loss by 76%.
  • Documented and resolved process which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a preventative maintenance schedule for fluid checks, extending the life of critical engine components by 77%.
  • Trained new technicians on safety and compliance protocols, lowering non-compliance incidents by 70% in the first 2 months.
  • Received positive customer feedback for efficiency and professionalism, boosting overall satisfaction scores by 44%.

Affiliations

  • Participant in National Fleet Management Monthly Roundtables
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Affiliate of Equipment and Tool Institute (ETI)
  • Automotive Aftermarket Suppliers Association (AASA) Contributor
  • Automotive Service Association (ASA) Member
  • IMI Automotive Technician Accreditation (ATA)
  • ASE Advanced Engine Performance Specialist Certification
  • National Oil and Lube News (NOLN) Subscriber
  • American Medical Informatics Association

Certifications

  • Google Certified Professional Cloud Architect
  • National Institute for Automotive Service Excellence (ASE) - Engine Performance (A8)
  • CompTIA Security+
  • Continuous Professional Development (CPD) in Automotive Lubrication - 2019
  • Advanced Engine Lubrication Techniques Certification - Summit Group
  • Certified Fleet Maintenance Technician – Beacon Labs
  • Transmission Lubrication Training and Certification - Ironclad Systems
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Lube Technician Training from Meridian

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