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Skills

  • Team management
  • Database administration
  • Relationship development
  • Client Satisfaction Improvement
  • Problem resolution
  • Workflow planning
  • Vendor coordination
  • Client relationship management
  • Staff management
  • Data entry

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $15 per year.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Was in charge of category files and records for 15 clients, as well as following security procedures to prevent data breaches and misuse.
  • Completed 4 employees' bi-weekly payroll.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Collaborated with appraisal firms on key projects.
  • Intervened between Appraisal Coordinators during arguments and diffused tense situations using team leadership and process improvement.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Analyzed appraisal data trends.
  • Organized corporate and office conferences for company employees and guests.

Summaries

  • Within Miscellaneous, senior Appraisal Coordinator and outstanding performer in team leadership and process improvement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Meticulous Appraisal Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Salesforce.
  • These abilities, as well as a strong work ethic, are available.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Highly skilled in project management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Negotiated modified fee agreements with key vendors, saving the department approximately $4 annually.
  • Collaborated with team of 14 in the development of system.
  • Generated and presented quarterly analysis on appraisal efficiency, resulting in a 71% increase in team productivity.
  • Championed a digital transformation project that utilized Power BI to enhance appraisal report accuracy by 78%.
  • Initiated process enhancements that resulted in a 16% decrease in report error rates, boosting overall department efficiency.
  • Documented and resolved initiative which led to process.
  • Reduced outstanding appraisal requests by 16% in 2017 through effective task prioritization and vendor communication.
  • Implemented an automated follow-up system that cut overdue appraisals by 57% within several months.
  • Trained a team of 3 in data privacy compliance, ensuring full alignment with federal guidelines.
  • Reduced billing discrepancies for appraisal services by 48%, improving accuracy across transactions.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Independent Appraisers Guild (IAG) - Active participant working to enhance protocol with lenders
  • Council on Valuation Methodologies - Completed advanced courses on financial reporting in appraisals 2015
  • American Society of Appraisers (ASA) - Certification in risk mitigation strategies since 2019
  • Certified Residential Appraisers Network - Attendee of yearly conferences focused on residential valuations
  • Appraisal Institute (AI) - Member since 2024 with completion of certification in OSHA
  • Freemason
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Society of Safety Professionals

Certifications

  • Appraisal Institute’s Residential Review Appraiser (AI-RRS)
  • Salesforce
  • Certified Valuation Analyst (CVA) by NACVA
  • Microsoft Certified Systems Engineer (MCSE)
  • Fundamentals of Appraisal and Valuation Course Series from program
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Real Estate Management Certification focusing on Property Valuation

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