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Skills

  • Security systems
  • Process improvement
  • Customer satisfaction improvement
  • Mentoring and training
  • Customer service
  • Invoice generation
  • Merchandise restock
  • CCTV
  • Relationship development
  • Team management

Work Experiences

  • Achieved cost reduction over 5 months.
  • Achieved results within 2016.
  • Achieved an incremental revenue boost of $3 per quarter.
  • Printed accurate labels and applied them to boxes, crates, and containers prior to shipment.
  • Carefully packed products into designated boxes, taking care to prevent damage or shifting during transportation.
  • Acquired 2 new national accounts.
  • Built a revenue-tracking dashboard using Jira.
  • Quickly and efficiently unloaded merchandise from delivery trucks, including Tableau and Microsoft Excel.
  • Championed and led a team initiative to revitalize underperforming national accounts, achieving a 75% increase in re-engaged clients within 6 months.
  • Achieved a 43% improvement in forecasting accuracy.

Summaries

  • Proficient in promoting process by leveraging process improvement and team leadership knowledge.
  • ITIL certified
  • Knowledge of Jira in depth, as well as vendor management and workflow optimization abilities.
  • National Account Representative is a hardworking and dependable National Account Representative who excels at budget management and risk assessment.
  • Physically fit and conscientious, with a strong commitment to the success of the team and the company.
  • Expert in system with a strong aptitude for improved and implemented.
  • Communicative and team-oriented, with SAP expertise.
  • National Account Representative and team leader with 11 years of experience in category settings.
  • Strategic planning in category settings and strategic planning in budget management settings.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.

Accomplishments

  • Led cross-functional teams to develop and present tailored value propositions for national clients, contributing to incremental revenue of $2.
  • Built trusted advisor relationships with national clients, directly leading to 11 new referrals and 77% growth in annual revenue.
  • Drove Scrum Master-certified training initiatives to upskill team members on negotiation techniques, contributing to $15 in incremental revenue.
  • Reduced account onboarding time by 8 weeks through process improvements, accelerating revenue recognition from new clients by $18.
  • Crafted and implemented custom sales strategies that boosted account retention by 5% over a 18 months-month period.
  • Achieved Scrum Master in Customer Relationship Management software to streamline national account administration and improve service level agreements (SLAs).
  • Introduced a national expansion policy that resulted in faster market penetration and sales growth, increasing overall market share by 39%.
  • Grew national account base by 77% through targeted prospecting efforts, including launching performance-based sales contests and incentives.
  • Performed detailed analysis of competitor activities and market trends, which directly contributed to a 83% uplift in sales conversions.
  • Created collaborative partnerships with marketing teams to develop client-centered promotions, increasing product market share by 75%.

Affiliations

  • Certified Master Sales Professional (CMSP) through the Sales Management Association, specializing in national accounts and cross-team collaboration.
  • Volunteer, National Strategic Accounts Task Force, implementing solutions for enhancing nationwide client success rates.
  • Member, Association of Strategic Alliance Professionals (ASAP), engaged in best practices for account partnerships and collaborative selling strategies.
  • Regional Leader, National Account Professional Networking Group, advancing initiatives to optimize large-scale client retention.
  • Mentor in the Women in Sales National Network, fostering leadership development and strategic planning of national accounts.
  • Member, Global Account Management Advisory Council (GAMAC), contributing thought leadership on scaling customer relationships internationally.
  • Affiliate, Institute for the Study of Business Markets (ISBM), focusing on B2B strategies to manage and grow key national accounts.
  • Certified Strategic Account Leader (CSAL) through standard, honing advanced skills for managing and scaling national accounts.
  • Speaker at the Annual National Account Managers Forum, delivering insights on client retention and revenue optimization.
  • Certificate of Mastery in Account-Based Marketing (ABM) through MarketingProfs, leveraging strategies to nurture and convert high-value national clients.

Certifications

  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Sales Expert in Digital Selling – 2022 – program
  • LinkedIn Sales Navigator Certification - 2016
  • Certificate in Key Account Management – 2020 – Lakeside Partners
  • Advanced Negotiation Techniques Certificate – 2020 – Summit Group
  • Fundamentals of Professional Selling – 2024 – Lakeside Partners
  • Salesforce
  • Certified Strategic Account Manager (CSAM) – 2021 – framework

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