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Skills

  • Credit and collections
  • Relationship development
  • Payroll and budgeting
  • Data entry
  • Continuous improvement methodologies
  • MS Office
  • Project organization
  • Documentation and control
  • Database administration
  • Data-driven decision making

Work Experiences

  • Effectively managed costs and billing, as well as financial discrepancies, by using system software to organize account information.
  • Automatically identified underpayments.
  • Achieved 77% processing accuracy.
  • Completed 7 employees' bi-weekly payroll.
  • Adopted targeted analytics and training initiatives.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Built a team that contributed to a 57% increase in department performance.
  • Boosted collections by $17 across 14 months.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept Central Billing Services Director.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Billing expert with 10 years of leadership as a Central Billing Services Director. Proven strengths in overseeing monthly receivables audits, improving cash flow forecasting by 77% over 2022.
  • Central Billing Services Director recognized for leadership.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Achieved results through cross-functional collaboration.
  • Central Billing Services Director with a sharp focus on improving patient billing experiences through transparency tools, cutting customer queries by 73% in the first 18 months.

Accomplishments

  • Upgraded Salesforce platform to improve billing accuracy and cut denial processing time by 40%.
  • Achieved Scrum Master, improving department knowledge of medical coding and billing standards.
  • Executed a multi-year financial recovery strategy for uncollected debt, recovering $216,000 over 12 months and substantially improving cash flow.
  • Led the billing department in transitioning to a paperless system, saving $211,000 annually in operational costs and enhancing reporting efficiency.
  • Resolved product issue through consumer testing.
  • Mentored cross-functional billing teams to handle claims more efficiently, resulting in $153,000 more revenue collected in 2017.
  • Championed interdisciplinary collaborations between the billing, collections, and customer service teams to resolve long-standing disputes, recovering $171,000 in lost revenue.
  • Designed and implemented a billing scorecard system that increased first-pass claim approval rates by 32%, improving cash flow.
  • Orchestrated ICD-program transition training for the billing team, improving coding accuracy and decreasing claim resubmission needs by 47%
  • Documented and resolved category which led to method.

Affiliations

  • National Society of Certified Healthcare Business Consultants (NSCHBC)
  • American College of Healthcare Executives (ACHE)
  • Association for Supply Chain Management (APICS)
  • National Healthcare Compliance Association (NHCA)
  • Project Management Institute
  • International Council of Nurses
  • Association for Computing Machinery
  • Lions Club
  • Society for Human Resource Management (SHRM) for Billing Team Leadership
  • National Association of Social Workers

Certifications

  • Certified Public Accountant
  • Advanced Certified Revenue Cycle Executive (ACRCE) - Harbor & Co.
  • Certified Billing & Coding Instructor (CBCI) - standard - 2018
  • Project Management Professional (PMP)
  • Oracle Hospital Management System Professional (HMSP) - 2017
  • Project Management Professional (PMP) – 2016
  • CompTIA Security+
  • Advanced Patient Access Certification (AFAP) - Brightline
  • Certified Professional Biller (CPB) – Beacon Labs
  • ServSafe

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