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Skills

  • Policy and procedure modification
  • Staff management
  • Business Administration
  • Database administration
  • Centralized billing operations
  • Budgets
  • Dispute resolution
  • Supervision
  • First Aid/CPR
  • Audit and compliance

Work Experiences

  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved results in 2016.
  • Achieved 77% processing accuracy.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Collaborated with finance and IT.
  • Completed 7 employees' bi-weekly payroll.
  • Achieved a 72% improvement in productivity.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved results over a 7-month period.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Team player who is methodical and detail-oriented and has expertise in process improvement.
  • Within Miscellaneous, senior Central Billing Services Director and outstanding performer in team leadership and vendor management.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved results through cross-functional collaboration.
  • Miscellaneous administrative office management, related regulatory guidelines, and performance reporting certified CPA and Central Billing Services Director.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at transforming billing processes.

Accomplishments

  • Executed a multi-year financial recovery strategy for uncollected debt, recovering $216,000 over 12 months and substantially improving cash flow.
  • Recovered $214,000 in previously uncollected revenue through strategic accounts receivable initiatives and improved dispute resolution processes.
  • Documented and resolved category which led to method.
  • Reduced claim processing turnaround by 28%, enabling faster reimbursement cycles and improving relationships with payer institutions.
  • Successfully negotiated vendor contracts, reducing software maintenance costs by $220,000 per year while maintaining system integrity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated a dispute resolution workflow that led to a 77% reduction in payer disputes and decreased reimbursement lag times.
  • Increased cash collections by 62% after implementing automated follow-up systems for aging accounts receivable.
  • Guided the successful integration of category with existing healthcare IT systems, reducing time spent on manual reconciliations by 32% hours per week.
  • Collaborated with team of 18 in the development of framework.

Affiliations

  • Medical Group Management Association (MGMA)
  • National Healthcare Compliance Association (NHCA)
  • Revenue Integrity Certified Professional (RICP)
  • Rotary International
  • Society for Human Resource Management (SHRM) for Billing Team Leadership
  • American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Compliance Association (HCCA)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Revenue Cycle Improvement and Automation Group

Certifications

  • CompTIA Network+
  • CompTIA Security+
  • Certified Healthcare Financial Professional (CHFP) - 2018
  • Oracle Hospital Management System Professional (HMSP) - 2017
  • Certified Professional Biller (CPB) – Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) - 2018
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Revenue Cycle Representative (CRCR) - 2024

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